To enable us to help those customers who most urgently need assistance, please use our online tool to register your claim. Unfortunately, we currently cannot accept claims via the phone.

The only exceptions are if you are currently abroad and need to speak to someone, or if you do not have access to the internet. In that case, please do phone us and please bear with us as waiting times may be longer than normal.

Help and support with your travel insurance

For the latest information regarding our opening times, please visit AXA Insurance on Twitter or Facebook.

I have an upcoming trip

Exceptional travel advisory notice

As countries respond to the coronavirus pandemic, including travel and border restrictions, the Foreign and Commonwealth Office (FCO) currently advises British nationals against all but essential international travel. Travel to some countries and territories is currently exempted.

This advice is being kept under constant review. Travel disruption is still possible and national control measures may be brought in with little notice.

Foreign and Commonwealth Office Logo

I'm looking to buy travel insurance

I need to make a claim

Things to check before submitting a claim to help us resolve it more swiftly:

Once you’ve completed these and you still have a reason to claim under your travel insurance, please read our instructions on making a claim online.

Submitting your claim

Once you've read the information above and are ready to make a claim under your travel insurance, please click on the following links depending on who you purchased the policy through.

We are working as quickly as possible, prioritising customers stuck abroad and customers due to travel up to and including 10th August 2020.

AXA Direct customers

If you have an AXA Direct Travel Insurance policy fill in your claim online.

Other customers

Select the company from the list below that you purchased the insurance from to begin making your claim:

I am currently on a trip

The Foreign & Commonwealth Office (FCO) advises British people travelling abroad to return to the UK now, if commercial flights are still available.

International travel is becoming very limited as air routes close, land borders close and new restrictions are put in place that prevent flights from leaving.

If you’re travelling abroad, you should:

  1. Contact your airline or travel company now
  2. Keep up-to-date with the Government’s travel advice pages
  3. For real-time updates, follow the FCO's embassy or high commision's social media for the country you're in.