To enable us to help those customers who most urgently need assistance, please use our online tool to register your claim. Unfortunately, we currently cannot accept claims via the phone.

The only exceptions are if you are currently abroad and need to speak to someone, or if you do not have access to the internet. In that case, please do phone us and please bear with us as waiting times may be longer than normal.

Help and support with your travel insurance

For the latest information regarding our opening times, please visit AXA Insurance on the AXA Insurance Twitter page or the AXA Insurance Facebook page.

I have an upcoming trip

Coronavirus travel guidance

From 5 November to 2 December 2020, travelling away from home, including internationally, is restricted from England except in limited circumstances such as for work or for education. Different rules apply in Scotland, Wales and Northern Ireland. You must follow all the rules that apply to you.

The Foreign, Commonwealth & Development Office (FCDO) provides guidance on COVID and non-COVID risks overseas. The FCDO currently advises against all but essential travel to many countries and territories on the basis of COVID risks. You should check the travel advice for your destination.

Foreign, Commonwealth and Development Office logo

I'm looking to buy travel insurance

I need to make a claim

Submitting your claim

Once you've read the information above and are ready to make a claim under your travel insurance, please use the following links depending on who you purchased the policy through.

AXA Direct customers

If you have an AXA Direct Travel Insurance policy fill in your claim online.

Other customers

Select the company from the list below that you purchased the insurance from to begin making your claim:

I am currently on a trip

Customers must check their local restrictions carefully, as travelling either in the UK or overseas while UK Government or Devolved Government restrictions are in place could invalidate your policy. Please see specific guidance for England, Scotland, Wales and Northern Ireland.

The Foreign, Commonwealth & Development Office (FCDO) currently advises British nationals against all but essential international travel. Travel to some countries and territories is currently exempted.

This advice is being kept under constant review. Travel disruption is still possible and national control measures may be brought in with little notice, so check the FCDO’s travel guidance for more information.

If you’re currently abroad, you should:

  1. Contact your airline or travel company now
  2. Keep up-to-date with the Government’s travel advice pages
  3. For real-time updates, follow the FCDO's embassy or high commision's social media for the country you're in.