Gaynor Lane: how to grow a gardening business

If you have a passion, find out how you can make it work as a business. Don’t hold yourself back, go for it 110%, and do it sooner rather than later. I should have done this years ago.

Saying no to customers. It really is difficult because I want to help everyone, but time is a limiting factor and you simply can’t buy it.

Being an instant success. I wasn’t prepared for it. I had put all the work in beforehand, but you never quite know if your potential customer base is really out there, whether they'll find you or if they’ll even want to use you.

To keep it simple. I'll continue to improve my knowledge and skills, and enjoy myself – which is the main thing!

My husband, who's been in business since he was 18, said, “you love gardening right? Then you won’t fail. If you think big, you get big. If you think small, you stay small.” I hate to admit it, but he was definitely correct!

Within the first week! I placed an advert in the local paper and the phone didn’t stop ringing. After that, every job was like having a two-way interview. I had to ask myself: “Can I do the job? Do they like me? Do I like them?” It's important that we understand each other and communicate well because my customers are my colleagues, my bosses and my friends.

I want my customers to know that I give each and every one of them the best service I can. I treat people how I would like to be treated myself: with respect, punctuality, honesty and, of course, with a smile.

Offer something unique, if you can. Then you need a presence online to ensure your potential market knows you're out there, and a good pricing structure that's simple but fair, that you can apply instantly to each job. Above all else just go for it. There’s a lot to think about, but take it a step at a time and you will get there. Good luck!