Business insurance contact us
Manage your business insurance policy online
It's quick and easy to manage your policy online in your AXA account - here's a few of things you can do:
- Access your documents anytime
- Get a quote for other AXA insurance products
- Make changes to your policy details 24/7, including your cover level and business details
- Update your contact details or marketing preferences
Frequently asked questions
Take a look at our most common FAQs below
Once you’ve purchased your policy, all your documents will be stored in your online AXA Account.
Simply login and select the ‘policy documents’ tab in ‘Your policies’ – you can view or print your policy documents and check your cover - including only the wording for the policy you've bought.
If you’d like to cancel your insurance policy, you’ll need to contact us on 0330 159 1508*.
*Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
Providing a claim has not been made, notified or outstanding, it is possible to cancel your insurance at any time. A cancellation fee of £35 may be charged. A refund may be due if you have paid your premium in full in advance.
You can take the value of the insurance policy from the policy schedule which can be found in your AXA Account. If you need a written receipt of payment, please contact us through live chat or call us on 0330 159 1508* – our team are always happy to help.
*Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
Please note that the insurance premium does not include VAT – it includes insurance premium tax (IPT), IPT cannot be reclaimed.
You can make changes to your insurance policy in your AXA Account – your personal and secure area of our website. It’s quick and easy - there’s plenty of help if you need it.
Here’s a step-by-step guide to get you started:
- First, login to your AXA Account
- When you’ve logged in, pick the policy you need to update, click the details you want to change and follow the on-screen help to make your change.
- There are some changes that you are unable to update in your AXA Account, if the field is greyed out, please call us on 0330 159 1508* - we’ll be happy to help update your policy.
Please remember to keep all your details up to date because your cover could be affected if anything isn’t correct.
If you have any problems making the change yourself, you can call our help team on 0330 159 1508*.
*Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
You can update your ERN number in your AXA Account.
Here’s a step-by-step guide to get you started:
- First, login to your AXA Account
- From your ‘to do list’ you can select the task to add your Employer Reference Number or you can update it from within the policy details tab, simply click ‘change’ next to ERN number which can be found under the Employers Liability Insurance heading
- Navigate through the pages until you get to the ‘payment’ page, where you will be able to enter your number in the appropriate field
If you have any problems making the change yourself, you can call our help team on 0330 159 1508*.
*Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
It's important to tell us about a potential claim as early as possible. If you’re worried about a situation that could lead to a claim, don’t hesitate to contact us – our claims specialists will be able to talk you through your concerns and identify the best course of action.
You can find the contact details of our specialist claims teams on our business claims page.
All your documents can be found in your online AXA Account – you can also request to have your documents posted to you from there.
Simply login to your AXA Account and select ‘policy documents’ tab in ‘Your policies’ – you’ll be able to view/print your documents. You can also request for your documents to posted using the ‘request to have your documents posted to you’ link.
Speak to our customer service team
To speak to a member of our business insurance customer service team, please select from a department below to show a list of contact options:
For all types of business insurance – including shop and retail – contact our business insurance team.
Phone number: 0330 159 1508*
*Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
Alternatively, you can contact us using our social channels below.
If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information. Our Facebook and Twitter services are open 8am – 6pm, Monday to Friday. Excludes bank holidays. Closed Saturday and Sunday.
Get in touch with us on live chat*
*Our live chat services are open 8am – 6pm, Monday to Friday. Excludes bank holidays. Closed Saturday and Sunday.
Phone number: 0330 159 1520*
*Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday. Calls may be recorded and monitored. Terms conditions, eligibility and exclusions apply.
Phone number: 0330 159 1525*
*Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
Find out more on our dedicated claims page.
Claims complaints
Phone number: 0345 600 2715*
*Our claims office is open Monday to Friday, 9am to 5pm, excluding bank holidays, but any calls outside of these hours are picked up by our out-of-hours claim team on a 24/7 basis. Calls are charged at local rate and may be recorded or monitored.
Or email commercialcomplaints.ins@axa-insurance.co.uk.
Policy complaints
Phone number: 0330 159 1508*
*Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.