Business insurance contact us

Making changes to your policy is quick and easy, though it is important to remember that we can only speak with interested parties or authorised contacts about your policy. To add an authorised contact, please get in touch and a member of our team will be happy to assist you.

You can get in touch via any of the following channels:

Email us at: biz.insurance@axa-insurance.co.uk

In order to process your query, we need you to include a few key details in your initial email to us. These are as follows: your policy number, full name, date of birth (D.O.B), the first line of your address and your postcode.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

Adding extra cover to your policy with us is easy. You can make changes to your policy in your AXA Account – your personal and secure area of our website. It’s quick and easy - there’s plenty of help if you need it.

Here’s a step-by-step guide to get you started:

• First, login to your AXA Account.
• When you’ve logged in, pick the policy you need to update, click the details you want to change and follow the on-screen help to make your change.
• Please remember to keep all your details up to date because your cover could be affected if anything isn’t correct.

Still having trouble? Don’t worry, we’re here to help.

Updating your contact details online is simple. Follow this step-by-step guide and you’ll be up to date in no time.

1. Log into your AXA account
2. Navigate to the ‘my details’ tab at the top of your account page
3. From here, you’ll see all the current contact details we have for you
4. Click ‘edit account details’ to change them
5. Once you’ve updated your contact information, be sure to click ‘save changes’, or your details won’t be changed

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Changing your address within our online account space couldn’t be easier. Here are the simple steps:

1. Log in to your online AXA account
2. Choose the policy you need to update from the tab menu
3. Under the ‘policy details’ tab, click ‘change policy details’
4. Add the date you’d like the change to come into effect
5. You will then be able to update your address in the ‘details’ section
6. Complete the change

Still having trouble? Don’t worry, we’re here to help.

Our team can help you chat through your options.

If you need to make changes to your policy, such as amending your levels of cover, adding employees, or adding an optional extra to your policy, you can do this online.

1. Log into your AXA account
2. Navigate to the ‘policy details’ section
3. Here, you can choose the cover you’d like to change or add to your policy
4. You’ll be taken back into the quote journey, where you can make any necessary changes and complete your purchase

Finding out when your policy ends is simple, just following these few straightforward steps.

1. Log into your AXA account
2. Under the ‘Your policies’ tab, navigate to ‘policy details’
3. On this screen, you will see both your policy start and end date

Alternatively, you will also receive a welcome email from us which will contain the details of your cover. This includes your start and end date.

It’s important to us that you can tailor our policy to suit your needs at any time. So, if you have policy with us and you need to remove a cover you’ve purchased, here’s how to do it.

1. Log into your AXA account
2. Under the ‘Your policies’ tab, navigate to ‘policy details’ to see the covers you have
3. Find the cover your wish to remove and click the ‘Change’ button beside this cover to be taken into a quote journey
4. Follow the steps until you reach the screen titled ‘Let's build your quote’, where you can add, remove, or change any covers as necessary 
5. Once you’re happy with your changes, complete the quote journey to see your new quote and save your changes

You’ll know your changes have been made successfully if you see the following notice at the top of your AXA account once the action is completed.

If you need to change your business’ name we ask that you tell us as soon as you can. You can do this easily by getting in touch and letting us know about the change.

Resetting your password is simple, here’s how you can do it:

1. Click the ‘Forgotten password?’ link
2. Enter the email address associated with your AXA account
3. If the email you’ve given us matches your account, well send you an email with options to reset your password.
4. If you don’t receive an email from us, please double check your email address is correct and doesn’t have any spelling errors

If this hasn’t worked for you, please get in touch and we can help you further.

Once you’ve bought your policy, you can access all your documents through your online AXA account.

Simply log in and select the ‘policy documents’ tab in ‘your policies’ – you’ll be able to view or print your policy documents and check your cover.

Don't have an account?

Here at AXA, we're no longer sending paper documents unless requested. If you need to see your documents you can view these online or print them at home.

It's easier than ever to view, download and print your own policy documents. If you’re happy to do that, you can access your documents from your account following these simple steps:

1. Create or log into your AXA account
2. On the left-hand side of your screen, select ‘Policy documents’
3. Click on the ‘View’ button beside the document your wish to download or print
4. The document will open in a new tab where you can view, download or print your document

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

If nothing with your business has changed during your time insured with us, then you don’t need to get in touch with us regarding your renewal. However, if there have been any changes to your business that might affect your renewal or your cover, please get in touch to let us know.

Still need to speak to one of the team?

The quickest way to renew your business insurance policy is through your online AXA account. It’s quick, easy and totally secure.

Just log in and select the ‘view my renewal’ from your to-do list – this will take you straight to your renewal page where you can make changes to your policy and view your renewal quote.

A lapsed or cancelled policy will mean that any benefits you enjoyed as a policy holder will also stop at midnight on the last day of cover.

If you’re looking to cancel your business insurance renewal, you can do this in your AXA account as long as your current renewal date is within the next 30 days. To do this, simply follow these steps:

1. Log into your AXA Account
2. Click on the renewals message to view the renewal
3. Follow the journey through to the quote page
4. There you’ll see the option to ‘Decline’ your renewal quote

If you’ve changed your mind within your renewal window, you can come back to this page at any point during that time to accept your renewal quote.

However, if your policy is not set to auto-renew, then it will simply lapse on the renewal date if you don’t contact us.

Still haven’t found the answer to your question? Don’t worry.

If your policy is due to be renewed soon, you might get an email through from us with details about your renewal. You can expect an email from us 25 days before your policy is due to renew, and then again 7 days before.

You can find all the details of your renewal online within your AXA account.

Checking whether your policy on automatic or manual renewal is easy. Just follow these simple steps:

1. Log into your AXA Account
2. Choose ‘Your policies’ from the menu
3. Underneath the ‘Policy details’ section you’ll see several details relating to your policy
4. The third option down will be labelled ‘Renewal status’
5. If you’re policy is on automatic renewal, this will say ‘Renew automatically’, as shown below.

Still haven’t found the answer to your question? Don’t worry.

Switching to manual renewal is easier than ever. Here’s what to do:

1. Log into your AXA Account
2. Choose ‘Your policies’ from the menu
3. Underneath the ‘Policy details’ section you’ll see several details relating to your policy
4. The third option down will be labelled ‘Renewal status’
5. Beside this option, click the small blue button labelled ‘Change’
6. On the next screen you’ll see the terms of your automatic renewal
7. At the bottom of this page choose ‘Remove automatic renewal’ then hit ‘Continue with preferences’
8. You’ll see the following screen to confirm that your preferences have been changed.

Please note, if your policy remains as a manual renewal your cover will not renew. This means that your business will not be insured unless you have sourced cover elsewhere.

Still haven’t found the answer to your question? Don’t worry.

Switching to automatic renewal is easier than ever. Here’s what to do:

1. Log into your AXA Account
2. Choose ‘Your policies’ from the menu
3. Underneath the ‘Policy details’ section you’ll see several details relating to your policy
4. The third option down will be labelled ‘Renewal status’
5. Beside this option, click the small blue button labelled ‘Change’
6. On the next screen you’ll see the terms of your renewal
7. At the boom of the page your will see the following question: ‘Would you like us to automatically renew your policy?’
8. At the bottom of this page choose ‘Yes’ then hit ‘Continue with preferences’
9. You’ll see the following screen to confirm that your preferences have been changed.

Still haven’t found the answer to your question? Don’t worry.

If the time has come to renew your policy and you’ve noticed that your price has increase, you’re not alone. There are several reasons your premium may have gone up this year, including:

•  Inflationary increases
•  You’ve made a change to your policy during your policy term
•  You were benefitting from a promotional discount that has now ended

Still not sure why your price has increased? No problem, we’ll be happy to look into this for you.

If you need to pay an outstanding balance of premium or a Direct Debit that missed its normal collection date, it’s easier than you think. Just follow these simple steps:

1. Log into your AXA account.
2. On your to-do list will be an option to make a payment.
3. Select this to pay your outstanding balance.

Still haven’t found the answer to your question? Don’t worry.

Need to update the payment details we have for you? No problem.

If you’re making a change to your policy that has resulted in a change to your premium, or you’re accepting a renewal with us then you can change you details using the steps below.

1. Log into your AXA account
2. Once you’ve entered the quote journey, complete the steps until you’ve reached the payment page – this will be the last screen
3. Here you can change the name(s) of the account holder(s), your sort code, account number and the day of the month you’d prefer we take your payment
4. Once you’ve added your new details, hit continue to proceed with your payment

Please note: If there is no change in premium or you're not renewing your policy then you are unable to change your bank details.

If you want to update your bank details but are not making a change or renewinf your policy uyou can still do this by giving us a call using the details below.

Unfortunately, we’re unable to offer monthly payments to everyone. If we’ve been unable to offer you the chance to pay monthly. If you’d like to know more about the specifics of why this could be, please get in touch and a member of our team will be happy to look into this further.

We cover a wide variety of occupations, and there are several ways that you can find yours:

Within in the quote journey, simply start typing your occupation to be shown a list of suggestions.

Or, use the handy A-Z function to browse our occupations list and select yours.

Still haven’t found the answer to your question? Don’t worry.

Please note: If your occupation doesn’t appear in the lookup function within the quote journey then AXA cannot currently offer cover for that occupation.

If you need to add a second occupation when getting a quote, you can do that in the first step of the online journey.

1. Enter your primary occupation in the first box
2. Below this, you'll see an option labelled 'Need to add another trade or profession?'
3. Choose Add
4. To add a second occupation, simply begin typing or use the list provided
5. Select the relevant occupation to add it

Your screen should look a little something like this:

Your Employer Reference Number (ERN) can be added in your online AXA account. There are 2 easy ways to add your ERN. Simply follow these simple steps:

1. Log in and navigate to your own personal ‘to do list’
2. Here you can select the task to add your Employee Reference Number

Or, if you cannot see your to do list:

1. Navigate to the policy details tab
2. Click ‘change’ next to ERN number, which can be found under the Employer’s Liability Insurance heading.
3. Add your updated ERN number

Still having trouble? Don't worry, we're here to help.

Still haven’t found the answer to your question? Don’t worry. Get in touch with us via our live chat to discuss your options.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

You can take the value of the insurance policy from the policy schedule which can be found in your AXA account. Please note that the insurance premium does not include VAT – it includes insurance premium tax (IPT). IPT cannot be reclaimed.

If you need a written receipt of payment, please contact us:

Email us at: biz.insurance@axa-insurance.co.uk

In order to process your query, we need you to include a few key details in your initial email to us. These are as follows: your policy number, full name, date of birth (D.O.B), the first line of your address and your postcode.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

If you’re working for client who has asked you to complete a questionnaire regarding your insurance coverage, please send this to us via email. Our standard turnaround for a response on these queries in most cases 48 hours.

Email us at: biz.insurance@axa-insurance.co.uk

In order to process your query, we need you to include a few key details in your initial email to us. These are as follows: your policy number, full name, date of birth (D.O.B), the first line of your address and your postcode.

Unfortunately, our teams can’t assist with any queries regarding a policy sold through a broker. If you have a problem or query about your policy held with a broker, it’s recommended that you contact the broker directly.

This will depend on the manufacturer in question. For more details about manufacturer, please get in touch.

Yes, you can. Under the Data Protection Regulations, you’re entitled to request a copy of any personal data we hold about you. To find out about AXA's Data Protection Notice please visit our website.

To request a copy of your calls, please contact us with the full details of what you require. You can do this via email at: dataprotection.ins@axa-insurance.co.uk or in writing to:

The Data Protection Officer

AXA Insurance UK Plc

Brooke Lawrance House

80 Civic Drive

Ipswich

IP1 2AN

Please note: all call information will be provided as audio files, not written transcripts.

Insurance Premium Tax, or IPT for short, is a government tax which applies to all insurance premiums. We will automatically include it at the applicable rate on all AXA policies. Please note, IPT is not tax deductible.