Business insurance contact us

Making changes to your policy is quick and easy, though it is important to remember that we can only speak with interested parties or authorised contacts about your policy. To add an authorised contact, please get in touch and a member of our team will be happy to assist you.

You can get in touch via any of the following channels:

Email us at: biz.insurance@axa-insurance.co.uk

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

Adding extra cover to your policy with us is easy. You can make changes to your policy in your AXA Account – your personal and secure area of our website. It’s quick and easy - there’s plenty of help if you need it.

Here’s a step-by-step guide to get you started:

• First, login to your AXA Account.
• When you’ve logged in, pick the policy you need to update, click the details you want to change and follow the on-screen help to make your change.
• Please remember to keep all your details up to date because your cover could be affected if anything isn’t correct.

Still having trouble? Don’t worry, we’re here to help.

Updating your contact details online is simple. Follow this step-by-step guide and you’ll be up to date in no time.

1. Log into your AXA account
2. Navigate to the ‘my details’ tab at the top of your account page
3. From here, you’ll see all the current contact details we have for you
4. Click ‘edit account details’ to change them
5. Once you’ve updated your contact information, be sure to click ‘save changes’, or your details won’t be changed

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Changing your address within our online account space couldn’t be easier. Here are the simple steps:

1. Log in to your online AXA account
2. Choose the policy you need to update from the tab menu
3. Under the ‘policy details’ tab, click ‘change policy details’
4. Add the date you’d like the change to come into effect
5. You will then be able to update your address in the ‘details’ section
6. Complete the change

Still having trouble? Don’t worry, we’re here to help.

Our team can help you chat through your options.

If you need to make changes to your policy, such as amending your levels of cover, adding employees, or adding an optional extra to your policy, you can do this online.

1. Log into your AXA account
2. Navigate to the ‘policy details’ section
3. Here, you can choose the cover you’d like to change or add to your policy
4. You’ll be taken back into the quote journey, where you can make any necessary changes and complete your purchase

Once you’ve bought your policy, you can access all your documents through your online AXA account.

Simply log in and select the ‘policy documents’ tab in ‘your policies’ – you’ll be able to view or print your policy documents and check your cover.

Don't have an account?

Here at AXA, we're no longer sending paper documents unless requested. This is to help do our part to reduce our carbon footprint. Need to see your documents? Not to worry, you can view these online or print them at home.

It's easier than ever to view, download and print your own policy documents. If you’re happy to do that, you can access your documents from your account following these simple steps:

1. Create or log into your AXA account
2. On the left-hand side of your screen, select ‘Policy documents’
3. Click on the ‘View’ button beside the document your wish to download or print
4. The document will open in a new tab where you can view, download or print your document

Here at AXA we aim to do what’s best for the environment in whatever ways we can. Switching to paper-free documents allows us to reduce our carbon footprint and go green. There are a lot of benefits to going paper-free with your documents, such as:

• Reduced environmental impact
• Access to your documents whenever you need them
• Safer and more secure
• Paper copies are easily lost

By choosing to remain paper-free, you are helping us do our bit to protect the environment.

Need help purchasing a new policy or with an existing quote?

Here’s how you can reach us:

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

If nothing with your business has changed during your time insured with us, then you don’t need to get in touch with us regarding your renewal. However, if there have been any changes to your business that might affect your renewal or your cover, please get in touch to let us know.

Still need to speak to one of the team?

The quickest way to renew your business insurance policy is through your online AXA account. It’s quick, easy and totally secure.

Just log in and select the ‘view my renewal’ from your to-do list – this will take you straight to your renewal page where you can make changes to your policy and view your renewal quote.

A lapsed or cancelled policy will mean that any benefits you enjoyed as a policy holder will also stop at midnight on the last day of cover.

If you’re looking to cancel your business insurance renewal, you can do this in your AXA account as long as your current renewal date is within the next 30 days. To do this, simply follow these steps:

1. Log into your AXA Account
2. Click on the renewals message to view the renewal
3. Follow the journey through to the quote page
4. There you’ll see the option to ‘Decline’ your renewal quote

If you’ve changed your mind within your renewal window, you can come back to this page at any point during that time to accept your renewal quote.

However, if your policy is not set to auto-renew, then it will simply lapse on the renewal date if you don’t contact us.

Still haven’t found the answer to your question? Don’t worry.

If your policy is due to be renewed soon, you might get an email through from us with details about your renewal. You can expect an email from us 25 days before your policy is due to renew, and then again 7 days before.

You can find all the details of your renewal online within your AXA account.

Checking whether your policy on automatic or manual renewal is easy. Just follow these simple steps:

1. Log into your AXA Account
2. Choose ‘Your policies’ from the menu
3. Underneath the ‘Policy details’ section you’ll see several details relating to your policy
4. The third option down will be labelled ‘Renewal status’
5. If you’re policy is on automatic renewal, this will say ‘Renew automatically’, as shown below.

Still haven’t found the answer to your question? Don’t worry.

Switching to manual renewal is easier than ever. Here’s what to do:

1. Log into your AXA Account
2. Choose ‘Your policies’ from the menu
3. Underneath the ‘Policy details’ section you’ll see several details relating to your policy
4. The third option down will be labelled ‘Renewal status’
5. Beside this option, click the small blue button labelled ‘Change’
6. On the next screen you’ll see the terms of your automatic renewal
7. At the bottom of this page choose ‘Remove automatic renewal’ then hit ‘Continue with preferences’
8. You’ll see the following screen to confirm that your preferences have been changed.

Please note, if your policy remains as a manual renewal your cover will not renew. This means that your business will not be insured unless you have sourced cover elsewhere.

Still haven’t found the answer to your question? Don’t worry.

Switching to automatic renewal is easier than ever. Here’s what to do:

1. Log into your AXA Account
2. Choose ‘Your policies’ from the menu
3. Underneath the ‘Policy details’ section you’ll see several details relating to your policy
4. The third option down will be labelled ‘Renewal status’
5. Beside this option, click the small blue button labelled ‘Change’
6. On the next screen you’ll see the terms of your renewal
7. At the boom of the page your will see the following question: ‘Would you like us to automatically renew your policy?’
8. At the bottom of this page choose ‘Yes’ then hit ‘Continue with preferences’
9. You’ll see the following screen to confirm that your preferences have been changed.

Still haven’t found the answer to your question? Don’t worry.

If you need to pay an outstanding balance of premium or a Direct Debit that missed its normal collection date, it’s easier than you think. Just follow these simple steps:

1. Log into your AXA account.
2. On your to-do list will be an option to make a payment.
3. Select this to pay your outstanding balance.

Still haven’t found the answer to your question? Don’t worry.

Need to update the payment details we have for you? No problem. If you’re making a change to your policy that has resulted in a change to your premium, or you’re accepting a renewal with us, then the quickest way to update your details is online through your AXA account.

1. Log into your AXA account
2. Once you’ve entered the quote journey, complete the steps until you’ve reached the payment page – this will be the last screen
3. Here you can change the name(s) of the account holder(s), your sort code, account number and the day of the month you’d prefer we take your payment
4. Once you’ve added your new details, hit continue to proceed with your payment

Please note, if you don’t have an outstanding balance to pay, you can’t update your card details this way. If your card expires, you’ll be prompted to update your card details when it becomes necessary.

We cover a wide variety of occupations, and there are several ways that you can find yours:

Within in the quote journey, simply start typing your occupation to be shown a list of suggestions.

Or, use the handy A-Z function to browse our occupations list and select yours.

Still haven’t found the answer to your question? Don’t worry.

If you need to add a second occupation when getting a quote, you can do that in the first step of the online journey.

1. Enter your primary occupation in the first box
2. Below this, you'll see an option labelled 'Need to add another trade or profession?'
3. Choose Add
4. To add a second occupation, simply begin typing or use the list provided
5. Select the relevant occupation to add it

Your screen should look a little something like this:

Still haven’t found the answer to your question? Don’t worry.

Your Employer Reference Number (ERN) can be added in your online AXA account. There are 2 easy ways to add your ERN. Simply follow these simple steps:

1. Log in and navigate to your own personal ‘to do list’
2. Here you can select the task to add your Employee Reference Number

Or, if you cannot see your to do list:

1. Navigate to the policy details tab
2. Click ‘change’ next to ERN number, which can be found under the Employer’s Liability Insurance heading.
3. Add your updated ERN number

Still having trouble? Don't worry, we're here to help.

Still haven’t found the answer to your question? Don’t worry. Get in touch with us via our live chat to discuss your options.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

You can take the value of the insurance policy from the policy schedule which can be found in your AXA account. Please note that the insurance premium does not include VAT – it includes insurance premium tax (IPT). IPT cannot be reclaimed.

If you need a written receipt of payment, please contact us:

Email us at: biz.insurance@axa-insurance.co.uk

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

If you’re working for client who has asked you to complete a questionnaire regarding your insurance coverage, please send this to us via email. Our standard turnaround for a response on these queries in most cases 48 hours.

Email us at: biz.insurance@axa-insurance.co.uk

Unfortunately, our teams can’t assist with any queries regarding a policy sold through a broker. If you have a problem or query about your policy held with a broker, it’s recommended that you contact the broker directly.