Van insurance contact us

Thanks for sending in proof of your no claims discount. When you send sent it in, you should have received an email from us to let you know that we’ve received it.

If you haven’t got your confirmation email, please resend your proof to us at van.insurance@axa-insurance.co.uk.

At this point, if we haven’t received what we need, or we have any questions about what you’ve sent us, we’ll get in touch with you as soon as we can.

If you need us to provide you with proof of your no claims discount, we can only do this once your policy has ended. So, please ensure you’re only contacting us once this is the case. When it has, we’ll arrange for proof to be sent out to you.

If you’re a new AXA customer and we’ve asked you for proof of your NCD entitlement, you’ll have to contact your previous insurer to get this as we can’t do that for you.

It’s important that you send us your proof of NCD within 28 days of starting your policy with us. If you don’t, there’s a possibility that your policy could be cancelled or become a more expensive as a result.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

If you’re receiving emails from us asking you to send in proof of your NCD for your new policy, but you’re unable to get hold of this for any reason, please call us to discuss how we can help you.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

A mirrored no claims discount is when we apply a discount to your new policy that recognises a NCD which you’re currently earning on another car or van policy in your name.

When you send us proof of your no claims discount, you’ll receive an email letting you know we have received your document and that we’ll be in touch shortly.

We would require evidence of this in the form of an active policy schedule from your current insurer.

Send this document to van.insurance@axa-insurance.co.uk.

There are eligibility rules for this though, so please get in touch to find out whether you qualify. Call us to discuss a mirrored NCD.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

After purchasing your van insurance policy with us, you’ll need to send us proof of your no claims discount within 28 days of buying your policy.

Please send an NCD proof document or a renewal invitation document provided by your previous insurer – it will need to show your full name, policy expiration date and your no claims discount entitlement on it.

Please send NCD proof and your policy number via email or by post to:

Email: van.insurance@axa-insurance.co.uk

Address: AXA Insurance UK plc, PO BOX 27025, Glasgow G2 9FQ

What happens if I don’t send you proof of my NCD?

If we don’t receive proof within 28 days of your policy start date, we won’t be able to approve your discount and we’ll be in touch to let you know what the next steps are.

What if I’ve already sent proof of a NCD?

If you’ve received an email requesting proof of your NCD but you’ve recently sent it to us, please ignore this email as we may still be processing your documents. Once this has happened you should receive a confirmation email. If you don’t receive a confirmation email over the next few days, please resend your proof using the contact details above or get in touch via Live Chat or by phone.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Follow this step-by-step guide to update your vehicle registration.

1. Log into your AXA Account.
2. If you have more than one van policy, choose the policy you need to update from the tabs.
3. Under the ‘policy details’ tab, click ‘change policy details’.
4. Add the date you’d like the change to come into effect and update your vehicle registration in the appropriate section.
5. Please also review and update any other vehicle information that may have changed, such as mileage, vehicle security or signwriting.
6. Complete the change.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Follow this step-by-step guide to update your address:

1. Log in to your AXA account
2. If you have more than one van policy, choose the policy you need to update from the tabs
3. Under the ‘policy details’ tab, click ‘change policy details’
4. Add the date you’d like the change to come into effect
5. If your van’s overnight location is also changing, please update this in the ‘overnight location’ section
6. You will then be able to update your address in the ‘drivers details’ section
7. Complete the change

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Follow this step-by-step guide to update your contact details:

1. Log in to your online AXA account
2. Click the ‘my details’ tab at the top of the page
3. You’ll then be able to see the current contact details we have for you – click ‘edit account details’ to change them
4. Once you’ve updated your contact information click ‘save changes’

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Follow this step-by-step guide to add or remove a driver from your policy

1. Log in to your AXA account
2. If you have more than one van policy, chose the policy you need to update from the tabs
3. Under the ‘policy details’ tab, click ‘change policy details’
4. In the driver’s detail section, add a new driver or remove an existing one
5. Complete the change

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

If need temporary cover for another vehicle, please contact our team.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

Your AXA van insurance policy automatically includes basic cover for travel in the EU – but we can increase this to your normal level of policy cover for up to 93 days, in any one period of insurance*.

Before you travel you need to let us know some details about your trip – like how many days you’ll be abroad, where you are going and who will be driving the van.

We’ll then provide you with a Green Card free of charge, as proof of cover. You’ll need to take a physical copy along with you, as well your certificate of motor insurance. You may also need an International Driving Permit – check with the Post Office for details about this.

Please let us know about your trip 14 days before you leave, so we have time to arrange a Green Card for you. If you don’t contact us before you travel, we won’t be able to provide you with a Green Card and you’ll also only be insured to the minimum level of cover when travelling in the EU. Without a Green Card you might also be forced to pay for additional insurance if you’re stopped at a border – and you could encounter problems if you’re stopped by the authorities or you’re involved in an accident during your trip.

*Please be aware that even if you have Breakdown Assistance included in your policy, this only provides cover in the UK. You would have to buy separate EU breakdown cover if this is needed.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

If you need to make changes to your policy, such as amending your levels of cover, adding employees, or adding an optional extra to your policy, you can do this online.

1. Log into your AXA account
2. Navigate to the ‘policy details’ section
3. Here, you can choose the cover you’d like to change or add to your policy
4. You’ll be taken back into the quote journey, where you can make any necessary changes and complete your purchase

A lapsed or cancelled renewal policy will mean that any benefits you enjoyed as a policy holder will also stop at midnight on the last day of cover.

 If you’re looking to cancel your business insurance renewal, you can do this in your AXA account as long as your current renewal date is within the next 30 days. To do this, simply follow these steps:

1. Log into your AXA Account
2. Click on the renewals message to view the renewal
3. Follow the journey through to the quote page
4. There you’ll see the option to ‘Decline’ your renewal quote

If your policy is not set to automatically renew, then it will simply end on the renewal date if you don’t contact us.

Approved repairer service

If you have comprehensive cover then you’ll be able to take advantage of our approved repairer service* and get your window or windscreen fixed in no time. What’s more, we won’t apply an excess to window repairs.

* If you don’t choose to use our approved repairer service then the most we will pay for a claim is £100, after any excess has been deducted.

If your van has been involved in an accident, follow these six steps:

1. Stop at the roadside if there’s been an injury to a person, animal, vehicle or property
2. Make sure both you and your passengers are safe and out of danger
3. Call 999 if you need emergency help or if the accident has created a dangerous situation
4. If another driver is involved, ask for their details, including their name, address, telephone number, insurance company and vehicle registration details
5. Don’t admit responsibility for the accident – simply explain that you have to discuss it with your insurer first
6. Report the accident to us soon as you can, even if you don’t want to make a claim

Lines are open 24/7.

If your van has been stolen or broken into, call our claims team immediately.

Lines are open 24/7.

If you need to let us know about any other kind of claim, call our team for assistance.

Other types of claim include:

• Lost or stolen keys
• Filling up your van with the wrong type of fuel
• Damage to your vehicle

To help reduce our carbon footprint, we're no longer sending paper documents unless requested. It's easier than ever to view, download and print your own policy documents online. If you’re happy to do that, you can access your documents from your account following these simple steps:

1. Create or log into your AXA account
2. On the left-hand side of your screen, select ‘Policy documents’
3. Click on the ‘View’ button beside the document your wish to download or print
4. The document will open in a new tab where you can view, download or print your document

Here at AXA we aim to do what’s best for the environment in whatever ways we can. Switching to paper-free documents allows us to reduce our carbon footprint and go green. There are a lot of benefits to going paper-free with your documents, such as:

• Reduced environmental impact
• Access to your documents whenever you need them
• Safer and more secure
• Paper copies are easily lost

By choosing to remain paper-free, you are helping us do our bit to protect the environment.

Our systems are updated regularly, but there may be a small number of registrations that we don't recognise. If we don’t automatically find your van details when you enter your registration number, you can always complete a manual search to find it.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

Breakdown Assistance can only be added at the start of your policy, or when you renew it. If you need Breakdown Assistance before your policy is due for renewal, you can buy a standalone breakdown policy with AXA Assistance.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

A lapsed or cancelled renewal policy will mean that any benefits you enjoyed as a policy holder will also stop at midnight on the last day of cover.

If you’re looking to cancel your business insurance renewal, you can do this in your AXA account as long as your current renewal date is within the next 30 days. To do this, simply follow these steps:

1. Log into your AXA Account
2. Click on the renewals message to view the renewal
3. Follow the journey through to the quote page
4. There you’ll see the option to ‘Decline’ your renewal quote

If you’ve changed your mind within your renewal window, you can come back to this page at any point during that time to accept your renewal quote.

However, if your policy is not set to auto-renew, then it will simply lapse on the renewal date if you don’t contact us.

Alternatively, you can call us to speak to a member of our team.

If your policy is due to be renewed soon, you might see an email come through from us with details about your renewal. You can expect an email from us 25 days before your policy is due to renew, and then again 7 days before.

You can find all the details of your renewal online within your AXA account.

Checking whether your policy on automatic or manual renewal is easy. Just follow these simple steps:

1. Log into your AXA Account
2. Choose ‘Your policies’ from the menu
3. Underneath the ‘Policy details’ section you’ll see several details relating to your policy
4. The third option down will be labelled ‘Renewal status’
5. If you’re policy is on automatic renewal, this will say ‘Renew automatically’, as shown below.

Still haven’t found the answer to your question? Don’t worry.

Switching to manual renewal is easier than ever. Here’s what to do:

1. Log into your AXA Account
2. Choose ‘Your policies’ from the menu
3. Underneath the ‘Policy details’ section you’ll see several details relating to your policy
4. The third option down will be labelled ‘Renewal status’
5. Beside this option, click the small blue button labelled ‘Change’
6. On the next screen you’ll see the terms of your automatic renewal
7. At the bottom of this page choose ‘Remove automatic renewal’ then hit ‘Continue with preferences’
8. You’ll see the following screen to confirm that your preferences have been changed.

Please note, if your policy remains as a manual renewal your cover will not renew. This means that your business will not be insured unless you have sourced cover elsewhere.

Still haven’t found the answer to your question? Don’t worry.

Switching to automatic renewal is easier than ever. Here’s what to do:

1. Log into your AXA Account
2. Choose ‘Your policies’ from the menu
3. Underneath the ‘Policy details’ section you’ll see several details relating to your policy
4. The third option down will be labelled ‘Renewal status’
5. Beside this option, click the small blue button labelled ‘Change’
6. On the next screen you’ll see the terms of your renewal
7. At the boom of the page your will see the following question: ‘Would you like us to automatically renew your policy?’
8. At the bottom of this page choose ‘Yes’ then hit ‘Continue with preferences’
9. You’ll see the following screen to confirm that your preferences have been changed.

Still haven’t found the answer to your question? Don’t worry.

We're sorry if we’re unable to offer you a monthly instalment plan.

As a credit lender, we're responsible for making sure our customers can afford the repayments under their credit agreement. We can't offer credit to anyone without checking they’re able to meet the repayment schedule. We also need to do a credit check if a customer wants to change their policy in a way that significantly increases their premium, and when their policy renews.

Checks like this help to make sure that our customers don't end up in financial difficulty, as a result of their credit agreement with AXA.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

If you need to pay an outstanding balance of premium or a direct debit that missed its normal collection date, it’s easier than you think.

1. Log intoyour AXA account.
2. On your to-do list will be an option to make a payment.
3. Select this to pay your outstanding balance.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Need to update the payment details we have for you? No problem. If you’re making a change to your policy that has resulted in a change to your premium, or you’re accepting a renewal with us, then the quickest way to update your details is online through your AXA account.

1. Log into your AXA AXA account
2. Once you’ve entered the quote journey, complete the steps until you’ve reached the payment page – this swill be the last screen
3. Here you can change the name(s) of the account holder(s), your sort code, account number and the day of the month you’d prefer we take your payment
4. Once you’ve added your new details, hit continue to proceed with your payment

Please note, if you don’t have an outstanding balance to pay, you can’t update your card details at this level. If your card expires, you’ll be prompted to update your card details when it becomes necessary.

We accept some types of vehicle modification, but not all.

To check if we accept a specific van modification, speak to an advisor. Van modifications include getting alloy wheels fitted, making changes to your engine or exhaust system, adding or removing seats, or even installing a new stereo.

Get in touch with full details of the modification, and we'll let you know if we’re able to cover you.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

What's a green card?

A ‘green card’ is a document that you must carry with you when driving abroad. It proves that you have at least the minimum level of motor insurance required for the country you’re travelling in.

Following recent changes to the system, green cards no longer need to be green – black and white printed documents of the green card are valid in participating EU countries.

If you are looking to be covered to the same level of cover that you have while driving in the UK you will need to contact us before you travel, even if we have previously given you a green card or you don’t need to carry one.

Unfortunately, we can’t switch your van policy from personal use to business use. If you need van insurance for business, you’ll need to buy a new policy.

If you need a new van insurance policy for business, you can call us.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

It’s important that you choose the right van insurance, as it could affect any claims you make or the transfer of a no claims discount.

Personal van insurance covers personal use of your van, like trips away or running errands. Sole trader van insurance will also cover you for use in connection with the policyholder’s business – for example, when you travel between jobs or carry tools and materials in your van.

Ready to get started?

No. All drivers must be at least 25 years of age to be insured with AXA van insurance.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

You can get in touch with us on live chat below.

Lines open Monday to Friday, 8am to 6pm. Chats may be monitored and recorded.

Our team are happy to help with any queries relating to your business, landlord or van insurance policy. Unfortunately, we’re unable to assist with any queries regarding policies sold via a broker, or policies relating to personal products.

Unfortunately, our teams can’t assist with any queries regarding a policy sold through a broker. If you have a problem or query about your policy held with a broker, it’s recommended that you contact the broker directly.

You van insurance premium is based on several risk factors, which can cover a number of things such as;

• Where you live
• How many miles you drive each year
• What your van is used for
• If your van has modifications
• If you’ve recently been involved in an accident

If your circumstances change then it’s important that you let is know so that we can update your policy to reflect this, which may result in a change in premium.

Want to find out more about your premium change?