Van insurance contact us

Manage your policy online

It's quick and easy to manage your policy online in your AXA account - here's a few of things you can do:

Access your documents anytime
Make changes to your policy 24/7 including updates to your vehicle details or contact details
Get a quote for other AXA insurance products
Update your contact details or marketing preferences

Our opening hours are different over Christmas.

Please check below to see when we’re open.

Frequently asked questions

Take a look at our most common FAQs below or take a look through our full range of customer queries from the most common to the most obscure.

Where do I send my No Claims Discount?

After purchasing your van insurance policy, you will need to send us proof of your no claims discount within 28 days of buying your policy.

Please send a renewal letter from your insurance company (not from a broker), which has your full name, policy expiration date and your no claims entitlement. Alternatively, you can ask your previous insurer to send it directly to us.

Please send your no claims discount proof to us via email or post:

Please make sure you include your policy number.

Email: van.insurance@axa-insurance.co.uk

Post: AXA Insurance UK plc, PO Box 27025, Glasgow G2 9FQ

What happens if you don’t send us your no claims discount proof?

If we don’t receive your no claims discount proof within 28 days of your policy start date, the discount applied to your policy will be removed and your premium will increase.

Already sent us your no claims discount proof?

If you've received an email requesting your no claims discount proof and you’ve recently sent it to us – we may still be processing your no claims discount proof, please ignore the email.

Where can I get my no claims discount proof?

We can only issue your no claims discount once your policy has expired. Once your policy comes to an end, please contact us via live chat or call us on 0330 159 1509^*and we’ll send it to you.

*Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm. Calls may be monitored and recorded.

Can no claims discount be used on more than one vehicle?

No, no claims discount (NCD) can only be used on one vehicle at a time. The no claims discount can be transferred from vehicle to vehicle as you buy and sell vehicles. However, if you purchase a second vehicle the no claims discount cannot be used on both vehicles at the same time.

We may be able to offer a mirrored no claims discount to a second vehicle you've just bought if you and your drivers have had no claims where you have been at fault, nor any motoring convictions – all while earning your own no claims discount on your new vheicle. Please ask us about this and we'll let you know if you can qualify.

Where can I find my policy documents and insurance certificate?

Once you’ve purchased your policy, all your documents will be stored in your online AXA Account.

Simply login and select the ‘policy documents’ tab in ‘Your policies’ – you can view or print your policy documents and check your cover.

Can I change the details of my van insurance policy online?

Yes, you can make changes to your van insurance policy in your AXA Account – your personal and secure area of our website. It’s quick and easy - there’s plenty of help if you need it.

Here’s some of the changes you can make to your policy within your AXA Account; change your vehicle, add or remove additional drivers and change your address – there’s no admin fee, we only charge for the additional risk in premium or refund if the risk has been reduced.

Here’s a step-by-step guide to get you started:

First, login to your AXA Account.
When you’ve logged in, pick the policy you need to update, click the details you want to change and follow on the on-screen help to make your change.
There are some changes that you are unable to update in your AXA Account, if the field is greyed out, please call us on 0330 159 1509^* - we’ll be happy to help update your policy.

Please remember to keep all your details up to date because your cover could be affected if anything isn’t correct.

If you have any problems making the change yourself, you can call our help team on 0330 159 1509^*.

^*Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm. Calls may be monitored and recorded.

How do I make a van insurance claim?

It's important to tell us about a potential claim as early as possible. If you’re worried about a situation that could lead to a claim, don’t hesitate to contact us – our claims specialists will be able to talk you through your concerns and identify the best course of action.

You can find the contact details of our specialist claims teams on our van claims page.

If I make a windscreen claim on my van insurance, will it affect my no claims discount?

No, a windscreen claim won’t affect your no claims discount. However, it may have an impact on your premium when you come to renew your van insurance policy.

Christmas opening hours

Customer service/ cancellations

0330 159 1509

Christmas 2019 Opening Hours
Mon	23-Dec	8am-7pm
Tue	24-Dec	8am-3pm
Wed	25-Dec	CLOSED
Thu	26-Dec	CLOSED
Fri	27-Dec	8am-7pm
Sat	28-Dec	9am-2pm
Sun	29-Dec	CLOSED
Mon	30-Dec	8am-7pm
Tue	31-Dec	8am-3pm
Wed	01-Jan	CLOSED
Thu	02-Jan	9am-5pm
Fri	03-Jan	8am-8pm
Sat	04-Jan	9am-2pm

Sales enquiries

0330 159 1521

Christmas 2019 Opening Hours
Mon	23-Dec	8am-7pm
Tue	24-Dec	8am-3pm
Wed	25-Dec	CLOSED
Thu	26-Dec	CLOSED
Fri	27-Dec	8am-7pm
Sat	28-Dec	9am-2pm
Sun	29-Dec	CLOSED
Mon	30-Dec	8am-7pm
Tue	31-Dec	8am-3pm
Wed	01-Jan	CLOSED
Thu	02-Jan	9am-5pm
Fri	03-Jan	8am-8pm
Sat	04-Jan	9am-2pm

Manage your payments

0330 159 1526

Christmas 2019 Opening Hours
Mon	23-Dec	8am-7pm
Tue	24-Dec	8am-3pm
Wed	25-Dec	CLOSED
Thu	26-Dec	CLOSED
Fri	27-Dec	8am-7pm
Sat	28-Dec	9am-2pm
Sun	29-Dec	CLOSED
Mon	30-Dec	8am-7pm
Tue	31-Dec	8am-3pm
Wed	01-Jan	CLOSED
Thu	02-Jan	9am-5pm
Fri	03-Jan	8am-8pm
Sat	04-Jan	9am-2pm

Make a van insurance claim

0345 366 5529

Christmas 2019 Opening Hours
Mon	23-Dec	8am-6pm
Tue	24-Dec	8am-4pm
Wed	25-Dec	CLOSED
Thu	26-Dec	CLOSED
Fri	27-Dec	8am-5pm
Sat	28-Dec	8am-6pm
Sun	29-Dec	8am-6pm
Mon	30-Dec	8am-6pm
Tue	31-Dec	8am-4pm
Wed	01-Jan	CLOSED
Thu	02-Jan	8am-6pm
Fri	03-Jan	8am-6pm
Sat	04-Jan	8am-6pm

Policy complaints

0330 159 1509

Christmas 2019 Opening Hours
Mon	23-Dec	8am-7pm
Tue	24-Dec	8am-3pm
Wed	25-Dec	CLOSED
Thu	26-Dec	CLOSED
Fri	27-Dec	8am-7pm
Sat	28-Dec	9am-2pm
Sun	29-Dec	CLOSED
Mon	30-Dec	8am-7pm
Tue	31-Dec	8am-3pm
Wed	01-Jan	CLOSED
Thu	02-Jan	9am-5pm
Fri	03-Jan	8am-8pm
Sat	04-Jan	9am-2pm

Claims complaints

0345 605 2914

Christmas 2019 Opening Hours
Mon	23-Dec	8am-6pm
Tue	24-Dec	8am-4pm
Wed	25-Dec	CLOSED
Thu	26-Dec	CLOSED
Fri	27-Dec	8am-5pm
Sat	28-Dec	8am-6pm
Sun	29-Dec	8am-6pm
Mon	30-Dec	8am-6pm
Tue	31-Dec	8am-4pm
Wed	01-Jan	CLOSED
Thu	02-Jan	8am-6pm
Fri	03-Jan	8am-6pm
Sat	04-Jan	8am-6pm

Speak to our customer service team

To speak to a member of our van insurance customer service team, please select from a department below to show a list of contact options:

Customer services / cancellations

Phone number: 0330 159 1509^*

^*Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm. Calls may be monitored and recorded.

Or by email at biz.insurance@axa-insurance.co.uk

Alternatively, you can contact us using our social channels or email links below.

If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information. Our live chat, Facebook and Twitter services are open 9am – 5pm, Monday to Friday.

Live chat Facebook Messenger Ask on Facebook Tweet us

Sales enquiries

Phone number: 0330 159 1521^*

^*We’re open Monday to Friday 8am to 8pm, and Saturday 9am to 2pm. Calls are charged at local rate and may be recorded or monitored.

Or get a van insurance quote online.

Windscreen repair and replacement

Phone number: 0800 269 661^*

^*Lines open: 24 hours a day, 7 days a week.

Breakdown assistance

Phone number: 0345 521 1425^*

^*Lines open: 24 hours a day, 7 days a week.

Manage your payments

Phone number: 0330 159 1526^*

^*Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm

Make a van insurance claim

Phone number: 0345 366 5529^*

^*Lines open: Monday to Friday, 8am to 6pm

Or find out more on our dedicated claims page.

Make a complaint

Policy complaints

Phone number: 0330 159 1509^*

^*Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm.

Claims complaints

Phone number: 0345 605 2914^*

^*Lines open: Monday to Friday, 9am to 5pm.

Or by email at commercialcomplaints.ins@axa-insurance.co.uk.