Van insurance contact us

When you send us proof of your no claims discount, you should receive an email letting you know we have received your document and that we’ll be in touch shortly. If you haven’t received a confirmation email you can resend proof of your NCD to van.insurance@axa-insurance.co.uk.

If we haven’t received what we need or we have any questions about what you’ve sent in, we’ll get in touch as soon as we can.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

We can only issue proof of your no claims discount once your policy has ended. After your policy expiry date, please contact us and we’ll arrange to send you proof.

Alternatively, if you’ve taken out a new policy with us and we need evidence of your no claims discount entitlement, you’ll need to get in touch with your previous insurer (if this information wasn’t included in the renewal invitation they sent you).

Alternatively, if you’ve taken out a new policy with us and we need evidence of your no claims discount entitlement, you’ll need to get in touch with your previous insurer (if this information hasn’t been included in the renewal invite they sent you. Please make sure you send us proof within 28 days your policy start date.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

If you’re receiving emails from us asking you to send in proof of your NCD for your new policy, but you’re unable to get hold of this for any reason, please call us to discuss how we can help you.

Lines open Monday to Friday, 8am to 6pm. Calls may be monitored and recorded.

A mirrored no claims discount is when we apply a discount to your new policy that recognises a NCD which you’re currently earning on another car or van policy in your name.

When you send us proof of your no claims discount, you’ll receive an email letting you know we have received your document and that we’ll be in touch shortly.

We would require evidence of this in the form of an active policy schedule from your current insurer.

Send this document to van.insurance@axa-insurance.co.uk.

There are eligibility rules for this though, so please get in touch to find out whether you qualify. Call us to discuss a mirrored NCD.

Lines open: Monday to Friday, 8am to 6pm. Calls may be monitored and recorded.

After purchasing your van insurance policy with us, you’ll need to send us proof of your no claims discount within 28 days of buying your policy.

Please send an NCD proof document or a renewal invitation document provided by your previous insurer – it will need to show your full name, policy expiration date and your no claims discount entitlement on it.

Please send NCD proof and your policy number via email or by post to:

Email: van.insurance@axa-insurance.co.uk

Address: AXA Insurance UK plc, PO BOX 27025, Glasgow G2 9FQ

What happens if I don’t send you proof of my NCD?

If we don’t receive proof within 28 days of your policy start date, we won’t be able to approve your discount and we’ll be in touch to let you know what the next steps are.

What if I’ve already sent proof of a NCD?

If you’ve received an email requesting proof of your NCD but you’ve recently sent it to us, please ignore this email as we may still be processing your documents. Once this has happened you should receive a confirmation email. If you don’t receive a confirmation email over the next few days, please resend your proof using the contact details above or get in touch via Live Chat or by phone.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Follow this step-by-step guide to update your vehicle registration.

1. Log in to your online AXA Account.
2. If you have more than one van policy, choose the policy you need to update from the tabs.
3. Under the ‘policy details’ tab, click ‘change policy details’.
4. Add the date you’d like the change to come into effect and update your vehicle registration in the appropriate section.
5. Please also review and update any other vehicle information that may have changed, such as mileage, vehicle security or signwriting.
6. Complete the change.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Follow this step-by-step guide to update your address:

1. Log in to your online AXA account
2. If you have more than one van policy, choose the policy you need to update from the tabs
3. Under the ‘policy details’ tab, click ‘change policy details’
4. Add the date you’d like the change to come into effect
5. If your van’s overnight location is also changing, please update this in the ‘overnight location’ section
6. You will then be able to update your address in the ‘drivers details’ section
7. Complete the change

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Follow this step-by-step guide to update your contact details:

1. Log into your online AXA account
2. Click the ‘my details’ tab at the top of the page
3. You’ll then be able to see the current contact details we have for you – click ‘edit account details’ to change them
4. Once you’ve updated your contact information click ‘save changes’

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Follow this step-by-step guide to add or remove a driver from your policy

1. Log into your online AXA account
2. If you have more than one van policy, chose the policy you need to update from the tabs
3. Under the ‘policy details’ tab, click ‘change policy details’
4. In the driver’s detail section, add a new driver or remove an existing one
5. Complete the change

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

If need temporary cover for another vehicle, please contact our team.

Lines are open Monday to Friday, 8am to 6pm

Your AXA van insurance policy automatically includes basic cover for travel in the EU – but we can increase this to your normal level of policy cover for up to 93 days, in any one period of insurance*.

Before you travel you need to let us know some details about your trip – like how many days you’ll be abroad, where you are going and who will be driving the van.

We’ll then provide you with a Green Card free of charge, as proof of cover. You’ll need to take a physical copy along with you, as well your certificate of motor insurance. You may also need an International Driving Permit – check with the Post Office for details about this.

Please let us know about your trip 14 days before you leave, so we have time to arrange a Green Card for you. If you don’t contact us before you travel, we won’t be able to provide you with a Green Card and you’ll also only be insured to the minimum level of cover when travelling in the EU. Without a Green Card you might also be forced to pay for additional insurance if you’re stopped at a border – and you could encounter problems if you’re stopped by the authorities or you’re involved in an accident during your trip.

* Please be aware that even if you have Breakdown Assistance included in your policy, this only provides cover in the UK. You would have to buy separate EU breakdown cover if this is needed.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Approved repairer service

If you have comprehensive cover then you’ll be able to take advantage of our approved repairer service* and get your window or windscreen fixed in no time. What’s more, we won’t apply an excess to window repairs.

* If you don’t choose to use our approved repairer service then the most we will pay for a claim is £100, after any excess has been deducted.

If your van has been involved in an accident, follow these six steps:

1. Stop at the roadside if there’s been an injury to a person, animal, vehicle or property
2. Make sure both you and your passengers are safe and out of danger
3. Call 999 if you need emergency help or if the accident has created a dangerous situation
4. If another driver is involved, ask for their details, including their name, address, telephone number, insurance company and vehicle registration details
5. Don’t admit responsibility for the accident – simply explain that you have to discuss it with your insurer first
6. Report the accident to us soon as you can, even if you don’t want to make a claim

Lines are open 24/7.

If your van has been stolen or broken into, call our claims team immediately.

Lines are open 24/7.

If you need to let us know about any other kind of claim, call our team for assistance.

Other types of claim include:

• Lost or stolen keys
• Filling up your van with the wrong type of fuel
• Damage to your vehicle

Our systems are updated regularly, but there may be a small number of registrations that we don't recognise. If we don’t automatically find your van details when you enter your registration number, you can always complete a manual search to find it.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

Lines open Monday to Friday, 8am to 6pm. Calls may be monitored and recorded.

Breakdown Assistance can only be added at the start of your policy, or when you renew it. If you need Breakdown Assistance before your policy is due for renewal, you can buy a standalone breakdown policy with AXA Assistance.

A lapsed or cancelled renewal policy will mean that any benefits you enjoyed as a policy holder will also stop at midnight on the last day of cover.

If you’re looking to cancel your van insurance renewal, simply get in touch before the renewal date to let us know. Your renewal invitation email will tell you if your policy is due to renew automatically on its due date; if it is then you will need to call us or contact us via live chat to decline your renewal.

However, if your policy is not set to auto-renew, then it will simply lapse on the renewal date if you don’t contact us.

Get in touch with us via our live chat to discuss your options.

Lines open Monday to Friday, 8am to 6pm.

We're sorry if we’re unable to offer you a monthly instalment plan.

As a credit lender, we're responsible for making sure our customers can afford the repayments under their credit agreement. We can't offer credit to anyone without checking they’re able to meet the repayment schedule. We also need to do a credit check if a customer wants to change their policy in a way that significantly increases their premium, and when their policy renews.

Checks like this help to make sure that our customers don't end up in financial difficulty, as a result of their credit agreement with AXA.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

If you need to pay an outstanding balance of premium or a direct debit that missed its normal collection date, it’s easier than you think.

1. Log into your AXA account.
2. On your to-do list will be an option to make a payment.
3. Select this to pay your outstanding balance.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

We accept some types of vehicle modification, but not all.

To check if we accept a specific van modification, speak to an advisor. Van modifications include getting alloy wheels fitted, making changes to your engine or exhaust system, adding or removing seats, or even installing a new stereo.

Get in touch with full details of the modification, and we'll let you know if we’re able to cover you.

Lines are open: Monday to Friday 8am to 6pm.

What's a green card?

A green card is an international certificate of insurance that proves you’ve got the necessary third-party motor insurance for the country you’re driving in. They’re guaranteed by an agreement between the countries that issue them – and the UK is still part of this agreement despite having left the EU.

As your insurer, we’ll issue you with a green card once you let us know about your travel plans. Rules around green cards are strict. During your trip, you must carry the physical version we send you by post. If we emailed you the green card then you will need to print this onto plain white paper to bring with you when travelling – you can’t use an electronic copy. You should also carry your motor certificate and check if you need an International Driving Permit for the country you plan to travel in.

Unfortunately, we can’t switch your van policy from personal use to business use. If you need van insurance for business, you’ll need to buy a new policy.

If you need a new van insurance policy for business, you can call us.

Lines open: Monday to Friday, 8am to 6pm.

It’s important that you choose the right van insurance, as it could affect any claims you make or the transfer of a no claims discount.

Personal van insurance covers personal use of your van, like trips away or running errands. Sole trader van insurance will also cover you for use in connection with the policyholder’s business – for example, when you travel between jobs or carry tools and materials in your van.

Ready to get started?

No. All drivers must be at least 25 years of age to be insured with AXA van insurance.

Still haven’t found the answer to your question? Don’t worry.

Our team can help you chat through your options.

You can get in touch with us on live chat or by calling.

Lines open: Monday to Friday, 8am to 6pm. Calls may be monitored and recorded.