How to make a claim using video

Check out the AXA insurance guide on how we use video calls to assess your home insurance claim.

Home insurance policies

25 November 2025

We understand your time is valuable. That’s why we’ve made claiming on your home insurance easier than ever when you use video. Rather than visitng your home to assess your claim, we can help you do it all over the phone.

When you call us, we'll check whether video claiming is suitable for you. If so, all you need to do is choose a day and time that works for you. Our team will walk you through the simple process. And the good news is it usually takes just 15 minutes.

Want to know more? Take a look at our video on how it works.

What type of claims can I make by video?

Some claims are more complicated than others. We'll always try to give you the option to use our video service. But sometimes we'll need to visit your home to assess your claim. Common incidents you can use our video claims process for include water damage and burst pipes.