How to make a claim using video

Check out AXA’s guide on how we can use video calls to assess your home insurance claim.

Home insurance policies

24 August 2021

Your time is valuable. We get that. So when things go wrong, you want them put right, quickly. That’s why we’ve made claiming on your home insurance easier than ever when you use video. Rather than having someone come to your house to assess your claim, we can help you do it all over the phone. Simple.

When you call us about a home insurance claim, our team will give you the option to use our video claims process (provided it’s a suitable option for you). The service itself is completely free to use. All you have to do is choose a day and time that suits you. Our team will walk you through the process, making it quick and easy. All in all, most video calls can be done within 15 minutes, giving you time to spend on the things that matter most.

Want to know more? Take a look at our video on how it works.

What can you claim using video?

Of course, some claims are more complicated than others. While we always try to give you the option to use our video service, sometimes we’ll need someone to visit and assess your claim. Common incidents that you can use our video claims process for include water damage and burst pipes.