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  • Why choose us?

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  • Simple. Flexible. Reliable.

    Why you should choose AXA Public Liability Insurance

    We know public liability insurance can sometimes be hard to get your head around – and that’s why we make it as easy as possible for you.

    When you need to protect your business, you can go ahead and do it quickly online. While you’re there, you can pick and choose the covers you need. And once you’re insured, you can then rely on one of the world’s largest insurance companies, with an award-winning claims service*. Simple, isn’t it?

  • Eight great reasons to choose AXA Public Liability Insurance

    You can choose the level of public liability cover you need – and any optional extras you need too. You can also take it on its own or as a package with employers’ liability and professional indemnity insurance. That way, you’re in control.
    When you get public liability insurance from AXA, you can make a number of changes online when it suits you. Want to change the level of cover? Go ahead. Add a new employee? That’s cool. Add new tools? Why not?
    We think your policy documents should be as simple, secure and accessible as possible. That’s why we’ve provided you with an online My AXA Account, where you can access your important documents as soon as you’ve purchased public liability insurance.
    When you buy public liability insurance online, you’ll benefit from a 10% discount. It’s the protection you’d expect from AXA – for less.
    We all know accidents can happen at any time. And that’s why there’s no limit to the number of times you can make a public liability claim in any one period of insurance.
    Once you’ve made your claim, our award-winning claims service* are on hand to help – and you’ll be able to track the whole thing from start to finish online.
    When you need to speak to us, we’ve got a team of advisers waiting to help at our award-winning UK-based call centre.** And you can use our live chat system to chat to them online too.
    We’ve got a 96% customer satisfaction rate on Feefo*** – and we’re part of the AXA Group, one of the world’s largest insurance companies. Now that’s cover you can rely on.

    *Our claims team have won leading industry awards at the British Insurance Awards 2012, The Claims Awards 2012, CII Public Interest Awards 2015 and The British Insurance Awards 2015.

    **In October 2013, AXA Business Insurance won Medium Contact Centre of the Year at the European Call Centre and Customer Service Awards.

    ***Based on 1434 reviews. Accurate as of 22 September 2015.

  • Find out more

    Is AXA shop insurance right for you?

    Is it right for you?

    Most businesses can get covered quickly and easily online – but for some – we may need a few more details.

    Your policy details

    Making a claim

    Public liability claims can happen to anyone. And when they do, we’re there to help you.

  • Sales Enquiries

    0330 159 1520*


    Customer Services

    0330 159 1508*

    Live chat**

    *We’re open Monday to Friday 8am to 8pm, and Saturday 9am to 2pm. Calls are charged at local rate and may be recorded or monitored.

    **Live chat is available Monday to Friday, 9am to 5pm. Please be aware that during busy times, there may be a short wait.

    Please note that our opening hours will change over the festive period. If you need to contact us during this time, you can see our Christmas and New Year opening hours on our contact us page.