We’re working to settle more and more claims in 24 hours

If there’s a bump in the road we want to help you get past it smoothly.

We already pay one in ten business insurance claims in 24 hours, and around one in five in 48 hours. In 2019, we’re working hard to better that – and there’s more you can do to increase your chances of getting your claim paid quicker too

So whether your tools have been stolen or your stock’s been damaged, our award-winning claims team1 will know exactly what questions to ask to help you get you back in business quickly and painlessly.  

Work hard, insure simple. 

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Guided quotes help you get a quote fast

Even if you don’t know what business insurance you need you’ll be able to get a quick online quote, guided by a few short questions. So you know exactly where you stand. It’s that simple.

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Insurance designed around you

With our business insurance you can combine different covers, and choose from a list of add-ons. So you only pay for the cover you need. It’s cover unique to your business, no-one else’s.

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Making business insurance simpler

We understand that sorting out your insurance isn’t something you want to spend a lot of time on. Which is why we’re doing all we can to make business insurance simpler.

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Want a quote?

Ask us about the kind of insurance your business needs. We’ll be happy to point you in the right direction.

◆ Lines are open Monday to Friday, 8am to 8pm, and Saturday, 9am to 2pm. Calls may be recorded and monitored. Terms conditions, eligibility and exclusions apply.

So why AXA?

In a nutshell we’re doing all we can to make things simpler:

pound coins

We pay 99% of all business insurance claims1

Within 24hr

We’re working to pay more claims in 24 hours


Award-winning claims team2


24-hour claims helpline3


To increase your chances of getting paid in 24 hours all you need are a few details to hand


We aim to get you up and running in no time


Guided online quotes – to point you in the right direction


Insurance built around you and your business, no one else’s

shopping trolley

You only pay for the bits you need. It’s that simple. 

† Not all claims are eligible – each claim is assessed on a case by case basis (see how you can increase your chance of getting your claim paid in 24 hours here). In 2018 we paid 8% of claims in 24 hours and 22% in 48 hours – and we’re working to improve that.

1 Our claims team have won leading industry awards at the CII Public interest Awards 2015 and 2016. The Bristish Insurance Awards 2012 and 2015.

2 Based on AXA Business Insurance claims made between March 2017 and February 2018. Figures based on business insurance policies purchased direct through AXA Business Insurance online or over the phone.

3 Our claims office is open Monday to Friday 9am – 5pm, but any calls outside of these hours are picked up by our out-of-hours claim team on a 24/7 basis. Calls are charged at local rate and may be recorded or monitored.

Underwritten by AXA Insurance UK plc. Terms, conditions, limitations, eligibility and exclusions apply