eServe goes live to broker market after successful pilot

eServe, AXA’s digital claims tracking tool, goes live to broker market following successful pilot period

AXA’s real time claims tracking tool, eServe, goes live today to the entire broker market following the successful completion of pilot projects with Bluefin and Brokerbility.

28 April 2015

Posted in Innovation

Available via desktop, tablet and mobile, eServe gives brokers instant and easy access to all claims they have in progress with AXA for motor, household, commercial property and liability classes.

Eserve provides secure, 24/7 access to key information including liability decisions, payment and settlement details in addition to the details of relevant associated parties such as loss adjusters, lawyers and surveyors.

Digital transformation is crucial to the success of our 2020 strategy. Delivery of our online claims tracking service – eServe – is a significant step forward and signals our commitment to brokers as well as well as our determination to continually evolve the way we work.

By giving brokers real time, round the clock access to claims information, we are increasing the transparency of our claims process and empowering customers.

Chris Voller, Claims Director at AXA Insurance

Enhancements to the functionality of eServe will be made throughout 2015 and beyond including the ability to electronically notify new claims; the introduction of a live chat function; an MI function with the ability to export data; and enhancements to the communication function to allow sending of documents, images and videos.

The portal will be made available for customers to access later in the year.

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Legal notes

About AXA UK

AXA Insurance UK plc registered in England and Wales under registered number 078950 and authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority under Financial Conduct Authority registration number 202312. Registered office is 20 Gracechurch Street, London, EC3V 0BG.

AXA UK is part of the AXA Group, a worldwide leader in insurance and asset management, with 147,000 employees serving 94 million clients in 50 countries. In 2023, IFRS revenues amounted to Euro 102.7 billion and underlying earnings to Euro 7.6 billion. AXA had Euro 844 billion in assets under management as of December 31, 2023.

In the UK & Ireland, AXA operates through a number of business units including: AXA Insurance, AXA Health and AXA Ireland. AXA UK & Ireland employs around 10,000 staff.

Important legal information and cautionary statements concering forward-looking statements

Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans, expectations or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA’s actual results to differ materially from those expressed or implied in such forward looking statements. Please refer to Part 5: “Risk Factors and Risk Management” of AXA’s Universal Registration Document 2022, for a description of certain important factors, risks and uncertainties that may affect AXA’s business and / or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise, except as required by applicable laws and regulations.