AXA creates new role as part of Claims Transformation Programme

AXA Insurance has appointed Kim Pearce to the newly created role of Claims Customer Services Director as part of its ongoing Claims Transformation Programme.

19 July 2016

Posted in People

by Daniel O’Byrne (see media contact)

Pearce takes up the role on 15 August and will be responsible for the operational management of mass motor claims and mass property and lifestyle claims, reporting to AXA Insurance Claims Director Chris Voller.

The move follows the appointment of Martin Ashfield to the role of Claims Technical Director in February this year. AXA’s Claims Transformation Programme is designed to deliver greater digitisation to the claims process and greater control over that process for both brokers and customers.

Recent successes include the launch of claims tracking tool eServe, Faster Payments, allowing settled claims to be paid instantly into customer bank accounts and Intercept, a digital tool delivering quick and easy settlement for total loss motor claims.

Voller said: “Kim’s wealth of experience in customer service, senior operational management and transformation projects makes her ideally suited for this role. She will add significantly to the overall capability of the claims senior management team.

Pearce added: "I am absolutely delighted to be joining the claims team at AXA and am hugely excited by the opportunity to be involved in the transformation journey I know lies ahead.

“I am looking forward to meeting everyone in each location, learning about what has been done to date, and working with you all to create something truly market-leading in terms of claims experience."

Pearce joins from Allianz where she most recently served as Head of Organisational Management. Pearce joined Allianz from RSA in 2012, where she held a number of senior roles including Head of More Than and Personal Lines Broker.