AXA UK appoints Claims Technical Services Director

AXA UK has announced the appointment of Karl Parr as Claims Technical Director effective from 25th March 2019

21 March 2019

Posted in People

by Daniel O’Byrne (see media contact)

  • AXA UK announces the appointment of Karl Parr as Claims Technical Services Director
  • Parr’s appointment is effective from 25 March 2019
  • AXA creates two Operational Business Areas and a further four Centres of Excellence

Karl joins AXA UK from Ageas UK where he has worked for the last six years as Head of Claims Technical Excellence. Reporting to Waseem Malik, Executive Managing Director (Claims), Parr will be responsible for overseeing Technical Strategy, Best Practice, Training, Legal Services Unit and Large Loss.

A Chartered Insurer, Karl started his career in 1985 at AXA, where he served as Section Leader, Claims Controller, Commercial Claims Unit Manager and Senior Claims Inspector. In 1999, he moved to Groupama as Claims Controller, making his way up to Head of Large and Complex Loss Claims. In his most recent position at Ageas, he played a leading role in quality assurance, fraud control and business process review, among other areas.

Karl’s appointment comes as part of the creation of four Centres of Excellence to provide support to front end customer activity in order to focus on creating and maintaining the best possible customer experience. He will be joined by Waqar Ahmed, Rhys Moore and Nick Smith who will lead on Claims Operations, Claims Risk and Fraud, and Claims Transformation respectively.

Additionally, Customer and Technical Claims will come back together to create two customer facing operational areas of business: one focusing on Motor and Travel Claims led by John Dacey, and one on Property and Casualty Claims led by Martin Ashfield.

“Karl brings more than thirty years of experience in claims across all classes of general insurance and through a variety of technical, managerial and strategic leadership roles. We are looking forward to Karl joining the team and continuing to drive AXA Claims forward.”

— Waseem Malik, Executive Managing Director, AXA Claims

“I am very much looking forward to returning to AXA and working again with the talented and experienced people there; some l already know and some l am eager to meet. It promises to be an exciting time for AXA and its Claims teams and l relish the opportunity of meeting the challenge of keeping AXA at the forefront of our competitive market by enabling our teams to help all our customers."

— Karl Parr, incoming Claims Technical Director