Travel advice: Flybmi goes into administration

18 February 2019

Posted in Product

by Rebecca D'Cunha (see media contact)

On Saturday 16th February 2019, Flybmi announced the company had gone into administration and all flights were cancelled.

Flybmi has advised customers due to fly not to go to their UK airport, as flights will not be operating.

If you are due to travel

In the first instance you should attempt to recover costs for your lost flights with the credit or debit card provider used to purchase the flights. They may be able to reimburse you for the flights due to the financial protection they offer.

Please note: AXA underwrites numerous travel insurance policies across the UK, including Lloyd’s Banking Group, Halifax, Bank of Scotland and policies bought directly with AXA to name a few. Some of our policies include Travel Disruption Cover or Scheduled Airline Failure as standard or as an optional cover, but we advise customers to check their documents in the first instance. 

I am abroad and need assistance, what should I do?

If you have booked via a Tour Operator please contact them for further information, however you may have to arrange an alternative flight home yourself.

I have tried to obtain a refund from my Credit/Debit Card provider or PayPal and they’ve declined my claim. What do I do next?

If you paid for your holiday using a credit/debit card or PayPal then you are required to request a refund through these providers in the first instance. Should this be unsuccessful we can then consider your claim. Please make sure that you obtain confirmation that you were unsuccessful with your credit/debit card provider or PayPal.

Further advice on how to make a claim can be found on our travel disruption advice page.

“Our first priority is to make sure customers stranded due to Flybmi going into administration are offered help and advice on how to get home and recoup any additional costs. For those with queries regarding future travel, we have set up a dedicated page on our website and shared information across our social media accounts.”

— Nel Mooy, Head of Travel, AXA Insurance