AXA UK and Brokerbility train broking team leaders

Management training for team leaders in Brokerbility businesses
First part delivered by Van der Laan Management Consultants, second part by law firm rradar
Seminars support cultural change at hand in insurance

AXA UK and the Brokerbility Academy have teamed up to provide hands-on management training for future and current team leaders in the broker network.

The residential seminars aim to empower independent broker team leaders. They cover the main issues that may affect teams, including the type of misconduct exposed by #MeToo revelations.

The training programme is twofold, with a focus on prevention and then a focus on intervention. The sessions are facilitated by members of the AXA Broker Development team and Brokerbility Learning & Development using two sector experts.

The first prevention seminar, led by Van der Laan Management Consultants, explains how good managers communicate, how to set clear measurable objectives, how to empower and delegate within teams. It also enables team leaders to benchmark their existing broker culture.

The second intervention seminar, held by law firm rradar, is designed to build team leader confidence. It explains how to approach issues such as poor performance, absenteeism, grievances, complaints and conflicts, and how to tackle bullying, harassment and discrimination.

Several scandals have rocked the insurance industry. In the 2019 Lloyd’s of London culture survey, 8% of respondents had witnessed sexual harassment in the market over the previous year and 22% of respondents had seen people in their organisation turn a blind eye to inappropriate behaviour.

Sexism, racism, bullying and discrimination can occur in many environments. Whilst the team leader seminars organised by AXA UK and Brokerbility don’t come as a response to a specific issue – both organisations have long been committed to promoting a culture of respect and developing independent brokers through knowledge sharing – the industry context makes their curriculum more relevant.

The first seminar, which took place in December, received excellent delegate feedback and the second seminar will take place in February.

We are proud to help our broker partners develop their people. The training programme was co-created throughout with Brokerbility, who listened to the needs of their members and had a real desire to respond. It delivers the knowledge sharing in two distinct parts, with an initial focus on the building blocks for good team leadership and then on practical legal insight should an issue be tackled. Both seminars support the cultural change at hand in our sector, to make it more inclusive.

Ken Wright, Head of Broker Development at AXA Commercial Lines

In the spirit of true partnership, the AXA and Brokerbility teams worked well together to produce this bespoke programme. Our independent broker members really value this investment in their employees’ professional and personal development.

Ian Stutz, Managing Director at Brokerbility

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Legal notes

About AXA UK

AXA Insurance UK plc registered in England and Wales under registered number 078950 and authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority under Financial Conduct Authority registration number 202312. Registered office is 20 Gracechurch Street, London, EC3V 0BG.

AXA UK is part of the AXA Group, a worldwide leader in insurance and asset management, with 147,000 employees serving 94 million clients in 50 countries. In 2023, IFRS revenues amounted to Euro 102.7 billion and underlying earnings to Euro 7.6 billion. AXA had Euro 844 billion in assets under management as of December 31, 2023.

In the UK & Ireland, AXA operates through a number of business units including: AXA Insurance, AXA Health and AXA Ireland. AXA UK & Ireland employs around 10,000 staff.

Important legal information and cautionary statements concering forward-looking statements

Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans, expectations or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA’s actual results to differ materially from those expressed or implied in such forward looking statements. Please refer to Part 5: “Risk Factors and Risk Management” of AXA’s Universal Registration Document 2022, for a description of certain important factors, risks and uncertainties that may affect AXA’s business and / or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise, except as required by applicable laws and regulations.