Travel disruption advice

On this page, you will find dedicated advice relating to:

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Remember, you can still make changes to your policy online! You can do that by visiting our existing customer page.


Travel Advice

Strike Action

A number of potential strikes have been announced over the summer holidays affecting both airports and airlines. For passengers due to travel during this time, we have put together the following advice:

In all circumstances you should contact your tour operator, transport or accommodation provider in the first instance to understand your travel options and what amendments or refunds will be provided.

If you are stranded abroad, we will automatically extend your insurance until you can safely return to the UK for no additional insurance premium, providing you return on the earliest possible flight (subject to availability).

AXA underwrites many different travel insurance policies, so you should always refer to your policy documents to understand the cover you have in place.

Flights to and from home

Depending on the length of the delay, cover may be provided under the ‘Delayed Departure’ or ‘Disruption or Delay to Travel Plans’ sections of your policy. To understand the cover you have for delays, please refer to your policy documents.

Connecting Flights / Ferries / Trains / Cruises

Cover for may be provided under the ‘Disruption or Delay to Travel Plans’, ‘Missed Departure’ or ‘Travel Disruption’ sections of your policy, for:

  • Reasonable additional travel (including taxis and hire cars) and accommodation (room only) costs if you fail to arrive at the departure point in time to join the connecting flight, ferry, train or cruise.

Please note: There is no cover if you decide not to travel or try to curtail a trip due to concerns about the possibility of a strike.

Delays at Security

There is no cover under AXA underwritten travel insurance policies where you have been unable to make your flight due to delays at security.  You should always check the airports advice around security and allow yourself plenty of time.

If you have concerns about delays speak to tour operator, transport or accommodation provider to understand your options.

Advice not to go to Airport

In the event you are advised not to travel to the airport you should immediately contact your tour operator, transport or accommodation provider to understand your travel options and what amendments or refunds will be provided.

Travelling with Medication

Before travelling it’s always a good idea to make sure you have enough medication with you. Please speak to your GP to ensure you have enough medication for your trip and have some spare just in case of a delay.

European Union (EU) Regulations

If a flight you’re booked on is delayed or cancelled you may be entitled to compensation:

https://ec.europa.eu/transport/themes/passengers/air/

FAQs

In order to register a valid travel claim, you must provide us with the following documents:

  1. A copy of your original booking confirmation.
  2. Confirmation from your credit/debit card provider or PayPal that they’ve declined your claim. This can be written confirmation or email.
  3. Confirmation that your attempts to acquire refunds from your tour operator or holiday company for any aspect of the trip (accommodation, flights/transport, car hire, car parking etc.) have been unsuccessful.
  4. Receipts/invoices for any additional accommodation/transfers and expenses for consideration.
  5. The Data Protection Notice which is included in the claims pack sent to you once you have registered a claim. This needs to be signed by anyone over the age of 18 who is claiming.

Your policy may include an excess, please refer to your policy wording for details.

Contact Details

Where to log a claim (24/7) Non-emergency queries
Policies bought direct with AXA axa.co.uk/travel-insurance/claims +44 (0)330 024 1308
AXA Lloyd's Banking Group lloydsbankavatravelinsurance.com +44 (0)345 850 5056
AXA Halifax halifaxurcatravelinsurance.co.uk +44 (0)345 124 1400
AXA Bank of Scotland - +44 (0)345 602 1222
AA Travel Insurance - +44 (0)330 058 2991

If your insurance provider is not listed above, please check your policy documents for relevant contact details.