• Please select a personal insurance product you wish to contact us about. Clicking the product name will show you a list of contacts to choose from.

     


  • Customer service

    Phone number: 0844 209 6666*
    Lines open: Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm


    Customer service (Northern Ireland)

    Phone number: 0845 351 3400*
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 4pm. Closed Sundays and Bank Holidays.


    Sales

    Phone number: 0844 209 7000*
    Lines open: Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm


    No claims discount

    Phone number: 0844 209 4209*
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sundays and Bank Holidays 10am to 4pm

    Send your proof of no claims discount to:
    AXA Insurance
    PO Box 925
    9 Fudan Way
    Stockton-On-Tees
    TS19 1NL

    By fax to 0844 874 0222*.

    Or by email.


    Finance and payment

    Phone number: 0844 858 2012*
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sundays and Bank Holidays 10am to 4pm

    Or by email.


    Cancellations (including breakdown cancellations)

    Phone number: 0844 209 6666*
    Lines open: Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

    Or by email.


    Claims

    From the UK: 0844 874 0303*
    From abroad: (+44) 1892 502799*
    Lines open: 24 hours a day, every day. The AXA claims team can be contacted Monday to Friday 8am to 6pm and Saturday 9am to 12 noon (Sundays and public holidays closed). Emergency support is available at all other times.


    Windscreen repair and replacement

    Phone number: 0844 874 0333*
    Lines open: 24 hours a day, 7 days a week


    Breakdown

    Emergency breakdown assistance
    UK: 0800 197 1121
    Europe: (+44) 1737 815375*
    Lines open: 24 hours a day, 7 days a week

     


     

      *Call costs may vary depending on your service provider.


  • Customer service

    Phone number: 0844 874 0211*
    Lines open: Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm 

    Or by email.



    Claims

    Phone number: 0844 874 0218*
    Lines open: 24 hours a day, 7 days a week

    Email address: Householdclaims.INS@axa.co.uk


    Legal expenses

    Phone number: 0844 874 0232*
    Lines open: 24 hours a day, 7 days a week


    Home assistance

    Phone number: 0845 602 5653*
    Lines open: 24 hours a day, 7 days a week


    Identity theft cover

    Phone number: 0844 874 0223*
    Lines open: Monday to Friday 9am to 5pm. Closed at weekends and public holidays.


    Finance query

    Phone number: 0844 874 0214*
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and Bank Holidays 10am to 4pm

    Or by email.


    Complaints

    Claims complaints
    Phone number: 0844 874 0231*
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm

    Email address: HouseholdComplaints.INS@axa.co.uk

    Policy complaints
    Phone number: 0844 874 0211*
    Lines open: Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

    Or by email.

     


     

    *Call costs may vary depending on your service provider.


  •  

    Customer service

    Phone number: 0844 874 0360*
    Lines open: Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm 

    Or by email.



    Emergency medical and repatriation assistance

    Phone number: + 44 (0)1737 815626
    Lines open: 24 hours a day, every day. Call costs from outside the UK may vary depending on your service provider.


    Travel insurance claims (except legal expenses)

    Phone number: 0844 874 0361*
    Lines open: Monday to Friday 9.00am to 5.00pm



    Legal expenses claims (travel insurance)

    Phone number: 0844 874 0362*
    Lines open: Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.00pm. Sundays and Bank Holidays closed.  


    Finance queries

    Phone number: 0844 858 2012*
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and Bank Holidays 10am to 4pm

    Or by email.


    Complaints

    Policy complaints
    Phone number: 0844 874 0360*
    Lines open: Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

    Or by email.

    Claims complaints
    Phone number: 0844 874 0361*
    Lines open: Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.00pm. Sundays and Bank Holidays closed.

     


     

    *Call costs may vary depending on your service provider.

  • You can also contact us about business insurance.

     


     

  • Frequently asked questions

    You could find the answer at your fingertips, without picking up the phone. Just click the links below to search our FAQs.

  •  


     

    Don't forget!

    AXA's made it easy for you to manage your insurance online. By logging in to your AXA Account you can make most changes yourself in a few moments.