• Please select a personal insurance product you wish to contact us about. Clicking the product name will show you a list of contacts to choose from.

     


  • Customer service

    Phone number: 0330 024 1158
    Lines open: , ,


    Customer service (Northern Ireland)

    Phone number: 0289 002 0104*
    Lines open: , . Closed Sundays and Bank Holidays.  


    Sales

    Phone number: 0330 024 1161
    Lines open: , ,  


    No claims discount

    Phone number: 0330 024 1157
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sundays Closed, Bank Holidays 10am to 4pm

    Send your proof of no claims discount to:
    AXA Insurance
    PO Box 925
    9 Fudan Way
    Stockton-On-Tees
    TS19 1NL

    By fax to 0330 024 1261.

    Or by email.


    Finance and payment

    Phone number: 0330 024 1229
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sundays and Bank Holidays Closed

    Or by email.


    Cancellations (including breakdown cancellations)

    Phone number: 0330 024 1158
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and Bank Holidays 10am to 4pm

    Or by email.


    Claims

    From the UK: 0330 024 1305
    From abroad: (+44) 1892 502799*
    Lines open: 24 hours a day, every day to log a new claim. To discuss an existing claim, the AXA claims team can be contacted Monday to Friday 8am to 5pm (Saturdays, Sundays and public holidays closed). Emergency support is available at all other times.


    Windscreen repair and replacement

    Phone number: 0330 024 1306
    Lines open: 24 hours a day, 7 days a week


    Breakdown

    Emergency breakdown assistance
    UK: 0800 197 1121
    Europe: (+44) 1737 815375*
    Lines open: 24 hours a day, 7 days a week

     


     

      *Call costs may vary depending on your service provider.


  • Customer service

    Phone number: 0330 024 1235
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and Bank Holidays 10am to 4pm 

    Or by email.



    Claims

    Phone number: 0330 024 8086
    Lines open: 24 hours a day, 7 days a week

    Email address: Householdclaims.INS@axa.co.uk


    Legal expenses

    Phone number: 0330 024 1278
    Lines open: 24 hours a day, 7 days a week


    Home assistance

    Phone number: 0330 024 1259
    Lines open: 24 hours a day, 7 days a week 


    Finance query

    Phone number: 0330 024 1239
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and Bank Holidays Closed

    Or by email.


    Complaints

    Claims complaints
    Phone number: 0330 024 1277
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm

    Email address: HouseholdComplaints.INS@axa.co.uk

    Policy complaints
    Phone number: 0330 024 1235
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and Bank Holidays 10am to 4pm

    Or by email.

     


     


  •  

    Customer service

    Phone number: 0330 024 1307
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and Bank Holidays 10am to 4pm 

    Or by email.



    Emergency medical and repatriation assistance

    Phone number: + 44 (0)1737 815626
    Lines open: 24 hours a day, every day. Call costs from outside the UK may vary depending on your service provider.


    Travel insurance claims (except legal expenses)

    Phone number: 0330 024 1308
    Lines open: Monday to Friday 9.00am to 5.00pm



    Legal expenses claims (travel insurance)

    Phone number: 0330 024 1309
    Lines open: Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.00pm. Sundays and Bank Holidays closed.  


    Finance queries

    Phone number: 0330 024 1229
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and Bank Holidays closed

    Or by email.


    Complaints

    Policy complaints
    Phone number: 0330 024 1307
    Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and Bank Holidays 10am to 4pm

    Or by email.

    Claims complaints
    Phone number: 0330 024 1308
    Lines open: Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.00pm. Sundays and Bank Holidays closed.

     


     

  • Frequently asked questions

    You could find the answer at your fingertips, without picking up the phone. Just click the links below to search our FAQs.

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    Don't forget!

    AXA's made it easy for you to manage your insurance online. By logging in to your AXA Account you can make most changes yourself in a few moments.