Car insurance

Customer service / cancellations
0330 024 1158

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  9am - 3pm
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  9am - 3pm
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday1st January (New Years Day) Closed


Get a quote for a new policy
0333 241 3545

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  9am - 4pm
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  9am - 4pm
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Manage your no claims discount
0330 024 1157

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  9am - 3pm
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  9am - 3pm
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday1st January (New Years Day) Closed

Send your proof of no claims discount to: 

AXA Insurance
PO Box 925
9 Fudan Way
Stockton-On-Tees
TS19 1NL
By fax to 0330 024 1261.

Or send it to us by email.


Manage your payments
0330 024 1229

Date Opening Hours
Saturday 22nd December 9am - 5pm
Saturday 23rd December  Closed
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  Closed
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Make a car insurance claim
From the UK: 0330 024 1305
From abroad: (+44) 1892 502799*

Lines open: 24 hours a day, every day. Emergency support is available at all other times.


To discuss an existing claim
From the UK: 0330 024 1305
From abroad: (+44) 1892 502799*

Date Opening Hours
Saturday 22nd December Closed
Saturday 23rd December  Closed
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 6pm
Friday 28th December  8am - 6pm
Saturday 29th December Closed
Sunday 30th December  Closed
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Windscreen repair and replacement
0330 024 1306

Lines open: 24 hours a day, 7 days a week


Breakdown assistance
UK: 0800 197 1121
Europe: (+44) 1737 815375*

Lines open: 24 hours a day, 7 days a week

*Call costs may vary depending on your service provider.


Claims complaints
0330 024 1305

Date Opening Hours
Saturday 22nd December Closed
Sunday 23rd December  Closed
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 9am - 5pm
Friday 28th December  9am - 5pm
Saturday 29th December Closed
Sunday 30th December  Closed
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed

 


General complaints
0330 024 1158

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  9am - 3pm
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  9am - 3pm
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday1st January (New Years Day) Closed


Home insurance

Customer service/ cancellations
0330 024 1235

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  9am - 3pm
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  9am - 3pm
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Get a quote for a new policy
0333 241 4118

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  9am - 4pm
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  9am - 4pm
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Make a home insurance claim
0330 024 8086

Lines open: 24 hours a day, 7 days a week

Email address: Householdclaims.INS@axa.co.uk


To discuss an existing claim
From the UK: 0330 024 8086

Date Opening Hours
Saturday 22nd December 9am - 5pm
Saturday 23rd December  Closed
Monday 24th December (Christmas Eve) 8am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 8pm
Friday 28th December  8am - 8pm
Saturday 29th December 9am - 5pm
Sunday 30th December  Closed
Monday 31st December (New Years Eve) 8am - 5pm
Tuesday 1st January (New Years Day) Closed


Legal advice and expenses claims
0330 024 1278

Lines open: 24 hours a day, 7 days a week


Home assistance
0330 024 1259

Lines open: 24 hours a day, 7 days a week


Manage your payments
0330 024 1239

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  Closed
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  Closed
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Claims Complaints
0330 024 1277

Date Opening Hours
Saturday 22nd December Closed
Sunday 23rd December Closed
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 9am - 5pm
Friday 28th December  9am - 5pm
Saturday 29th December Closed
Sunday 30th December  Closed
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Policy Complaints
0330 024 1235

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  9am - 3pm
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  9am - 3pm
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed

 


Travel insurance

Customer service/ cancellations
0330 024 1307

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  9am - 3pm
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  9am - 3pm
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Emergency medical and repatriation assistance
+ 44 (0)1737 815626

Lines open: 24 hours a day, every day. Call costs from outside the UK may vary depending on your service provider.


Make a travel insurance claim
0330 024 1308

Date Opening Hours
Saturday 22nd December Closed
Sunday 23rd December  Closed
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 9am - 5pm
Friday 28th December  9am - 5pm
Saturday 29th December Closed
Sunday 30th December  Closed
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Legal advice and expenses claims
0330 024 1309

Date Opening Hours
Saturday 22nd December Closed
Sunday 23rd December  Closed
Monday 24th December (Christmas Eve) 9am - 12pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 9am - 5:30pm
Friday 28th December  9am - 5:30pm
Saturday 29th December Closed
Sunday 30th December  Closed
Monday 31st December (New Years Eve) 9am - 3pm
Tuesday 1st January (New Years Day) Closed


Manage your payments
0330 024 1229

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  Closed
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  Closed
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Policy complaints
0330 024 1307

Date Opening Hours
Saturday 22nd December 9am - 5pm
Sunday 23rd December  9am - 3pm
Monday 24th December (Christmas Eve) 9am - 5pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 7pm
Friday 28th December  8am - 7pm
Saturday 29th December 9am - 5pm
Sunday 30th December  9am - 3pm
Monday 31st December (New Years Eve) 9am - 5pm
Tuesday 1st January (New Years Day) Closed


Claims complaints
0330 024 1308

Date Opening Hours
Saturday 22nd December Closed
Sunday 23rd December  Closed
Monday 24th December (Christmas Eve) 8am - 4pm
Tuesday 25th December (Christmas Day) Closed
Wednesday 26th December Closed
Thursday 27th December 8am - 8pm
Friday 28th December  8am - 8pm
Saturday 29th December Closed
Sunday 30th December  Closed
Monday 31st December (New Years Eve) 8am - 4pm
Tuesday 1st January (New Years Day) Closed