Stay safe

Do not go near water: its depth can surprise you and there may be hazards in it. Flood water is likely to be dirty and contaminated, so avoid contact if possible (if unavoidable, wash and disinfect hands afterwards).

Follow the advice from emergency services. If told to evacuate, do so immediately.

Protect your property

Before flooding, if it is safe to do so, close flood gates and put down sand bags to stop water from entering your property.

Before leaving your property, unplug electrical devices and turn off the gas, electricity and water.

If you have time, move vulnerable items upstairs or to higher areas, including personal or business paperwork and items of sentimental value like photographs. You may want to ensure curtains and other furnishings don’t touch the floor.

If appropriate, ventilate the property by opening windows.

For further information read our guide on How to fortify your home against flood damage.

If your property is damaged

Customers insured through a broker

If you’re insured through a broker, please contact your broker directly.

Customers with an AXA home insuance policy

If you have a household policy with us, please call us on 0330 024 8086.

We’re here to take your call:

  • Monday to Friday: 8am to 8pm
  • Saturday: 9am to 5pm
  • Sunday: closed
  • Bank Holidays: 9am to 1pm

Customers will reach the out of hours service if they call outside of the main office hours, where claim details will be taken and followed up during office hours.

Customers with an AXA business insurance policy

If you have a business or commercial property insured with us, please contact us on 0345 600 2715.

Our claims office is open Monday to Friday, 9am to 5pm, excluding bank holidays, but any calls outside of these hours are picked up by our out-of-hours claim team on a 24/7 basis. Calls are charged at local rate and may be recorded or monitored.