Stay safe

Do not go near water: its depth can surprise you and there may be hazards in it. Flood water is likely to be dirty and contaminated, so avoid contact if possible (if unavoidable, wash and disinfect hands afterwards).

Follow the advice from emergency services. If told to evacuate, do so immediately.

Protect your property

Before flooding, if it is safe to do so, close flood gates and put down sand bags to stop water from entering your property.

Before leaving your property, unplug electrical devices and turn off the gas, electricity and water.

If you have time, move vulnerable items upstairs or to higher areas, including personal or business paperwork and items of sentimental value like photographs. You may want to ensure curtains and other furnishings don’t touch the floor.

If appropriate, ventilate the property by opening windows.

For further information read our guide on How to fortify your home against flood damage.

If your property is damaged

If you’re insured through a broker, please contact your broker directly.

If you have a household policy with us, please call us on 0330 024 8086 between 8am and 6pm (Monday to Friday) or until 1pm (Saturday).

If you have a business or commercial property insured with us, please contact us on 0345 600 2715 or 0370 850 7134 between 9am and 5pm (Monday to Friday).