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  • Storm Caroline and UK Snow

    The UK is expecting to see a number of storms as well as snow in certain areas this weekend, which is why AXA has provided the below advice for those concerned about their homes or travelling in adverse weather.

    Useful numbers

    Home Insurance and Home Emergency

    Claims Notification Line - 0330 024 8086

    Home Emergency Line (if added as an optional extra) - 0330 024 1259

    Car Insurance and Breakdown Assistance

    Claims Notification Line - 0330 024 1305

    Breakdown Assistance (if added as an optional extra) - 0800 197 1121


    Advice for preparing homes for storms:

    • Tidy away garden furniture or loose items in a garage or garden shed with a securely locked door.

    • If it is safe to do so, secure any loose fences. Solid wooden fences can act like a sail in a high wind and are easily blown down and can cause damage to other property.

    • Charge all devices and switch to low battery mode and charge any portable chargers.

    • If possible park your car in a clear area and not under a tree to avoid damage.


    After the storm:


    • Please be careful at all times, only leave your home if it is safe to do so as roof tiles may have come loose on your property, there may also be debris from fallen trees.

    • Please take photos of any damaged goods and keep a list of these items.

    • If your house is flooded, please move as many personal items and furniture upstairs if you live in a two-storey building.

    • Please do not drive through flood waters if you are unsure of the water depth.


    Advice for driving in snow:


    • Avoid driving in snow and on icy roads. If you have to drive, drive slowly and stay on main roads.

    • Don’t overtake and give everyone and everything plenty of room.

    • Drive in the highest gear possible to avoid wheel spin, and don’t accelerate or break harshly.

    • Keep your fuel tank at least quarter full. An almost empty tank won’t last long if you’re caught in a long traffic queue.

    • Check your tread. You should have at least 3mm of tyre tread for winter motoring; snow tyres could also make sense if you’re expecting heavy snow.

    • Make sure you have a mobile with you. Tell someone where you’re going and when you expect to get there. Pre-load numbers for your breakdown service on your mobile phone and keep it charged for emergencies.