Always listen to emergency advice and do not attempt to leave your property if you have been told not to do so.
Call our Claims Team on 0330 024 8086
If your house is flooded, please move as many personal items and furniture upstairs if you live in a two-storey building.
Please take photos of any damaged goods and keep a list of these items.
Please do not drive through flood waters if you are unsure of the water depth.
Avoid all unnecessary journeys, if you must travel by car please slow down and watch out for high sided vehicles and vulnerable pedestrians.
If possible, prepare a pack to include torches, batteries, candles & lighters, portable chargers for devices, first aid kit, water and non-perishable foods along with blankets in case the electricity and heating goes.
Make a note of our phone numbers in case you are unable to connect to the internet:
Claims Notification Line - 0330 024 8086
Home Emergency Line (if added as an optional extra) - 0330 024 1259