UK Flooding Advice

If you have been affected by floods:


  • Always listen to emergency advice and do not attempt to leave your property if you have been told not to do so.

  • Call our Claims Team on 0330 024 8086

  • If your house is flooded, please move as many personal items and furniture upstairs if you live in a two-storey building.

  • Please take photos of any damaged goods and keep a list of these items.

  • Please do not drive through flood waters if you are unsure of the water depth.

  • Avoid all unnecessary journeys, if you must travel by car please slow down and watch out for high sided vehicles and vulnerable pedestrians.

  • If possible, prepare a pack to include torches, batteries, candles & lighters, portable chargers for devices, first aid kit, water and non-perishable foods along with blankets in case the electricity and heating goes.

  • Make a note of our phone numbers in case you are unable to connect to the internet:


Claims Notification Line - 0330 024 8086

Home Emergency Line (if added as an optional extra) - 0330 024 1259