If you're an AXA home insurance customer and have been affected by floods:
- Always listen to emergency advice and do not attempt to leave your property if you have been told not to do so.
- Contact our Home Insurance Claims Team on 0330 024 8086
- If your house is flooded, please move as many personal items and furniture upstairs if you live in a two-storey building.
- Please take photos of any damaged goods and keep a list of these items.
- Please do not drive through flood waters if you are unsure of the water depth.
- Avoid all unnecessary journeys, if you must travel by car please slow down and watch out for high sided vehicles and vulnerable pedestrians.
- If possible, prepare a pack to include torches, batteries, candles & lighters, portable chargers for devices, first aid kit, water and non-perishable foods along with blankets in case the electricity and heating goes.
- Make a note of our phone numbers in case you are unable to connect to the internet:
- Claims Notification Line - 0330 024 8086
- Home Emergency Line (if added as an optional extra) - 0330 058 4119
