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  • Christmas and New Year opening hours

  • Over the Christmas period our opening hours will change

    Choose the department from the list below that is best suited to deal with your query*.


    * Call costs may vary depending on your service provider.

    Car insurance

    Customer service / cancellations
    0330 024 1158

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  9am - 3pm
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  9am - 3pm
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday1st January (New Years Day) Closed


    Get a quote for a new policy
    0333 241 3545

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  9am - 4pm
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  9am - 4pm
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Manage your no claims discount
    0330 024 1157

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  9am - 3pm
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  9am - 3pm
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday1st January (New Years Day) Closed

    Send your proof of no claims discount to: 

    AXA Insurance
    PO Box 925
    9 Fudan Way
    Stockton-On-Tees
    TS19 1NL
    By fax to 0330 024 1261.

    Or send it to us by email.


    Manage your payments
    0330 024 1229

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Saturday 23rd December  Closed
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  Closed
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Make a car insurance claim
    From the UK: 0330 024 1305
    From abroad: (+44) 1892 502799*

    Lines open: 24 hours a day, every day. Emergency support is available at all other times.


    To discuss an existing claim
    From the UK: 0330 024 1305
    From abroad: (+44) 1892 502799*

    Date Opening Hours
    Saturday 22nd December Closed
    Saturday 23rd December  Closed
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 6pm
    Friday 28th December  8am - 6pm
    Saturday 29th December Closed
    Sunday 30th December  Closed
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Windscreen repair and replacement
    0330 024 1306

    Lines open: 24 hours a day, 7 days a week


    Breakdown assistance
    UK: 0800 197 1121
    Europe: (+44) 1737 815375*

    Lines open: 24 hours a day, 7 days a week

    *Call costs may vary depending on your service provider.


    Claims complaints
    0330 024 1305

    Date Opening Hours
    Saturday 22nd December Closed
    Sunday 23rd December  Closed
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 9am - 5pm
    Friday 28th December  9am - 5pm
    Saturday 29th December Closed
    Sunday 30th December  Closed
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed

     


    General complaints
    0330 024 1158

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  9am - 3pm
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  9am - 3pm
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday1st January (New Years Day) Closed


    Home insurance

    Customer service/ cancellations
    0330 024 1235

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  9am - 3pm
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  9am - 3pm
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Get a quote for a new policy
    0333 241 4118

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  9am - 4pm
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  9am - 4pm
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Make a home insurance claim
    0330 024 8086

    Lines open: 24 hours a day, 7 days a week

    Email address: Householdclaims.INS@axa.co.uk


    To discuss an existing claim
    From the UK: 0330 024 8086

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Saturday 23rd December  Closed
    Monday 24th December (Christmas Eve) 8am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 8pm
    Friday 28th December  8am - 8pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  Closed
    Monday 31st December (New Years Eve) 8am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Legal advice and expenses claims
    0330 024 1278

    Lines open: 24 hours a day, 7 days a week


    Home assistance
    0330 024 1259

    Lines open: 24 hours a day, 7 days a week


    Manage your payments
    0330 024 1239

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  Closed
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  Closed
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Claims Complaints
    0330 024 1277

    Date Opening Hours
    Saturday 22nd December Closed
    Sunday 23rd December Closed
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 9am - 5pm
    Friday 28th December  9am - 5pm
    Saturday 29th December Closed
    Sunday 30th December  Closed
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Policy Complaints
    0330 024 1235

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  9am - 3pm
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  9am - 3pm
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed

     


    Travel insurance

    Customer service/ cancellations
    0330 024 1307

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  9am - 3pm
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  9am - 3pm
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Emergency medical and repatriation assistance
    + 44 (0)1737 815626

    Lines open: 24 hours a day, every day. Call costs from outside the UK may vary depending on your service provider.


    Make a travel insurance claim
    0330 024 1308

    Date Opening Hours
    Saturday 22nd December Closed
    Sunday 23rd December  Closed
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 9am - 5pm
    Friday 28th December  9am - 5pm
    Saturday 29th December Closed
    Sunday 30th December  Closed
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Legal advice and expenses claims
    0330 024 1309

    Date Opening Hours
    Saturday 22nd December Closed
    Sunday 23rd December  Closed
    Monday 24th December (Christmas Eve) 9am - 12pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 9am - 5:30pm
    Friday 28th December  9am - 5:30pm
    Saturday 29th December Closed
    Sunday 30th December  Closed
    Monday 31st December (New Years Eve) 9am - 3pm
    Tuesday 1st January (New Years Day) Closed


    Manage your payments
    0330 024 1229

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  Closed
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  Closed
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Policy complaints
    0330 024 1307

    Date Opening Hours
    Saturday 22nd December 9am - 5pm
    Sunday 23rd December  9am - 3pm
    Monday 24th December (Christmas Eve) 9am - 5pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 7pm
    Friday 28th December  8am - 7pm
    Saturday 29th December 9am - 5pm
    Sunday 30th December  9am - 3pm
    Monday 31st December (New Years Eve) 9am - 5pm
    Tuesday 1st January (New Years Day) Closed


    Claims complaints
    0330 024 1308

    Date Opening Hours
    Saturday 22nd December Closed
    Sunday 23rd December  Closed
    Monday 24th December (Christmas Eve) 8am - 4pm
    Tuesday 25th December (Christmas Day) Closed
    Wednesday 26th December Closed
    Thursday 27th December 8am - 8pm
    Friday 28th December  8am - 8pm
    Saturday 29th December Closed
    Sunday 30th December  Closed
    Monday 31st December (New Years Eve) 8am - 4pm
    Tuesday 1st January (New Years Day) Closed