Flooding conditions

According to the Environment Agency, over five million people in England and Wales live and work in properties that are at risk of flooding from rivers or the sea. 

If you live in a flood area, think about signing up to government flood warnings. You can sign up for this service online or call them on 0345 988 1188.

Making a claim

If you have to make a claim you may already be under some stress. At AXA we offer support, a fast response and help you get back to normal as soon as possible.

AXA’s claims teams will continue to support an out of hours service to handle the expected increase in call volumes and brokers and customers will be able to seek help and advice from our 24 emergency helpline.

For home insurance claims call 0330 024 80861.
For car insurance claims call 0330 024 13052.
For business insurance claims call 0345 600 27153.


We’re here to take your call:

  • Monday to Friday: 8am to 8pm
  • Saturday: 9am to 5pm
  • Sunday: closed
  • Bank Holidays: 9am to 1pm

Customers will reach the out of hours service if they call outside of the main office hours, where claim details will be taken and followed up during office hours.


If you’re making a new claim, you can call us:

  • Monday to Friday: 9am to 5pm
  • Saturday: 9am to 5pm
  • Sunday: closed
  • Bank Holidays: 9am to 4pm

    Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.

    Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.

    3 Our claims office is open Monday to Friday, 9am to 5pm, excluding bank holidays, but any calls outside of these hours are picked up by our out-of-hours claim team on a 24/7 basis. Calls are charged at local rate and may be recorded or monitored.