If you’re not a trained professional, understanding the world of car repairs can be a bit daunting, and knowing who to trust even more so. We’re here with some solid tips and guidance on what to do when you need to take your car to a mechanic:
- How do I spot a reputable garage?
- How do I know the work is done to a high standard?
- How do I know if the recommended repairs are necessary?
- Before you head to the garage
- While you’re there
- Afterwards
- Other helpful tips
How do I spot a reputable garage?
Check out online reviews—sites like Trustpilot or Google Reviews tend to be credible and helpful sources. Look for garages near you with high ratings and positive feedback. Ask your friends or family for recommendations, too. Word of mouth travels–especially if spreading glowing reviews (as well as scathing ones!).
How do I know the work is done to a high standard?
Get a detailed invoice when the work's done, so you know exactly what was fixed. And don’t hesitate to ask the mechanic to explain things if you're unsure. A good garage often offers warranties on their work. You can always take your car for a spin after the repairs to make sure everything feels right!
How do I know if the recommended repairs are necessary?
When the mechanic suggests repairs, ask them to break it down for you—why’s it needed? And you can ask if the work is urgent, or if it can be scheduled for a later date. If you're not sure, get a second opinion from another garage. Do a quick online search to see if those repairs are common for your car model. If something feels off, or seems excessive, trust your gut instinct and ask more questions.
Before you head to the garage
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Do your research
Look for mechanics near you with good reviews. Ask your friends and family for recommendations, or check websites like Trustpilot or Google Reviews.
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Get to know your car
Dust off your car manual and familiarise yourself with your car's make, model, and any issues it has. So, you’re equipped to explain your car’s problems clearly.
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Note your car’s niggles
Write down any faults or issues you’ve noticed with the car. Be specific about when they occur e.g., noise when turning, engine warning light, etc.
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Have your docs to hand
Bring along your car's service history, warranty information, and any repair receipts. This can help the mechanic understand your car's background.
While you’re there
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Be clear and direct
When you’re explaining the issue/s to your mechanic, be as clear and concise as possible. Talk them through any faults and niggles, when they happen or what triggers them.
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Ask questions
It might feel a little daunting but ask all the questions! Whether about repairs, cost or when the work will be done. A decent mechanic should be happy to explain things in detail.
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Get an estimate
Before any work begins, ask for a written estimate of the costs, including parts, labour and VAT to help avoid surprises when you come to foot the bill! The average hourly rate for a garage mechanic is around £60.1
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Get the heads up on extra work
If your mechanic finds other issues, ask them for a detailed explanation and another estimate before you agree to more work.
Afterwards
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Keep hold of your paperwork
It’s a good idea to have a record of all the services and repairs done to your car – which can be helpful for future reference and resale value.
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Ask them to show you their handywork
If they’re thorough and have completed the repair works to a high standard, the mechanic will probably be pleased to show you what’s been carried out.
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Know your rights
Get to know your consumer rights. In the UK, if the service isn’t up to scratch, you’ve got the right to get a refund or more repairs.2
Other helpful tips
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Bring a friend
If you’re feeling uneasy or unsure, bring a friend or family member along.
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Follow-up
If you’ve got concerns after the work is done, don’t hesitate to get back in touch with your mechanic for clarification or more help.
1 How To Find And Hire A Good Mechanic Or Garage
2 Problem with a car repair and What should I do if I’m unhappy with the garage’s work on my car?
