Home Insurance - Making a claim

If you bought your AXA Home Essential or AXA Home Plus policy directly from AXA then please select the most appropriate action from below. If you bought your policy through another company such as a broker then please call 0870 556 1161.

AXA Home Essential or Plus

Contents, Personal possessions and Buildings claims

If you would like to make a claim please submit our online claims form.

If you have a query about your claim please submit an online question.

For immediate help and to make a claim, call our claims team on 0845 600 3035. Lines are open 24 hours a day, 7 days a week.

For the Legal helpline and Family legal protection please call 0845 602 5535. Lines are open 24 hours a day, 7 days a week.

For the Domestic helpline and Home assistance please call 0845 602 5653. Lines are open 24 hours a day, 7 days a week.

Any other AXA home insurance policy

If you would like to make a claim please submit our online claims form.

If you have a query about your claim please submit an online question.

Or call us on 0870 556 1161. Lines are open 24 hours a day, 7 days a week.