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  • Complaints data

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  • In this ever changing environment our priority is to ensure that we continue to provide our customers with the service and the support that they require.

    We strongly believe that service is the key driver of a business in financial services which is why complaints from AXA customers are treated seriously and are shared with senior management to help inform how we can continuously improve the products and services we offer.

    If customers have a complaint which cannot be settled quickly, we have a robust complaints procedure by which issues are thoroughly investigated and reviewed.

    Company data

  • AXA PPP healthcare Limited

    AXA PPP healthcare Limited - Financial Conduct Authority half yearly report 1 January 2016 – 30 June 2016
      Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
    General Insurance & pure protection 3,154 3,063 96% 46%

    During 6 month period ending 30th June 2016, AXA PPP received 2.29 complaints for every £1 million of gross premium income.

  • AXA Insurance UK plc

    AXA Insurance - Financial Conduct Authority half yearly report 1 January 2016 – 30 June 2016
      Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
    General Insurance & pure protection 5,674 5,891 91.8% 56.6%

    During the 6 month period ending 30th June 2016, AXA Insurance received 4.7 complaints for every £1 million of gross premium income.