Customer reviews

2018 feefo Gold Trusted Service awardAXA works hard to provide the best service possible to its customers. To measure our success, we have partnered with Feefo that operates independently of AXA. Feefo contact our customers directly to gather genuine, impartial customer reviews, either good or bad. 

AXA insurance for individual customers

Home Insurance

Examples of genuine customer reviews

“Excellent service. Staff explained everything. Very patient!”
 - Gerard Crawley

“Jordan the AXA adviser is a credit to AXA insurance.”
 - Doreen Martin

Car Insurance

Examples of genuine customer reviews

“Couldn't fault the service and offers I received from Anthony. Very thorough and clear on my options.”
 - Michelle Jones

“The person who helped us, Stella, was fantastic. She understood exactly what our needs were.”
 - George Philips-Zachariades

Travel Insurance

Examples of genuine customer reviews

“Got my travel insurance online, simple as A, B, C. Well done AXA.”
 - Alan Murray

“Very quick and easy purchase. Would have liked the option to exclude personal luggage when covered by Home Insurance. I would recommend the Company and buy from them again.”
 - Margaret Steer

AXA insurance for business customers

Examples of genuine customer reviews

“Unfortunately we had to make a claim last year. It was handled speedily and efficiently. Thank you.”
 - Andrew Mugleston

“An excellent service best quote saved over a hundred pounds and Justin gave excellent customer service well done.”
 - Christine Ball

AXA insurance for health customers

Examples of genuine customer reviews

“I received excellent Customer Service & Insurance advice throughout the changeover from another insurer.”
 - Alan Edward Blow

“Knowledgable about their product, patient and nothing was too much trouble.”
 - Richard George Tuplin