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  • Complaints data

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  • In this ever changing environment our priority is to ensure that we continue to provide our customers with the service and the support that they require.

    We strongly believe that service is the key driver of a business in financial services which is why complaints from AXA customers are treated seriously and are shared with senior management to help inform how we can continuously improve the products and services we offer.

    If customers have a complaint which cannot be settled quickly, we have a robust complaints procedure by which issues are thoroughly investigated and reviewed.

    Company data

  • AXA PPP healthcare Limited

    AXA PPP healthcare Limited - Financial Conduct Authority half yearly report 1 July 2017 – 31 December 2017
      Number of complaints opened by volume of business            
    Product/service Grouping Provision at reporting period end date Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks % upheld Main cause of complaints opened
    Insurance & pure protection 7.16 8,003 8,097 60% 31% 44% Information, sums/ charges or product performance

    During the 6 month period ending 31 December 2017, AXA PPP healthcare Limited received 7.16 complaints for every 1 thousand policies in force.

  • AXA Insurance UK Plc

    AXA Insurance UK Plc - Financial Conduct Authority half yearly report 1 July 2017 – 31 December 2017
      Number of complaints opened by volume of business            
    Product/service Grouping Provision at reporting period end date Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks % upheld Main cause of complaints opened
    Insurance & pure protection 1.42 9,168 9,335 39% 48% 66% Delays/Timescales and customer service

    During the 6 month period ending 31 December 2017, AXA Insurance UK plc received 1.42 complaints for every 1 thousand policies in force.